Vendor Management Specialist II

The Vendor Management Specialist II is responsible for the maintenance and development of the Company’s Vendor Management program, including but not limited to performing due diligence on prospective vendors, performing regular risk assessments of existing vendors, assisting in contract renewal efforts under the guidance of the Legal Department, and managing the vendor off-boarding process.

This role is a key stakeholder for the Company’s Vendor Management Program and requires extensive written and verbal interaction with both internal and external relationship owners, providing support to other Compliance department functions as needed.  

Essential Duties and Responsibilities

• Lead the ongoing development, implementation, and maintenance of the Vendor Management program, and maintain accurate and up-to-date records in the vendor management system.
• Conduct due diligence & risk assessments for new and incumbent vendors, including financial health, cybersecurity, regulatory, and operational risk evaluations, and identify risk gaps and escalating findings as appropriate.
• Coordinate the collection, validation, and analysis of vendor documentation (e.g., SOC reports, insurance certificates, business continuity plans, information security policies, etc.).
• Track vendor performance metrics and service-level agreements to ensure adherence to contract terms and assist the Legal Department with the contract renewal process.
• Support the performance review and renewal process for all vendors, with special attention paid to critical and high-risk vendors.
• Prepare management reports, dashboards, and audit documentation to demonstrate program effectiveness.
• Partner with internal stakeholders, including Legal, Compliance, IT, and Business Units, to support vendor-related initiatives.
• Assist in refining vendor risk management processes, templates, and tools for efficiency and consistency.
• Other duties as assigned by management.

Must be able to come to work promptly and regularly. Must be able to take direction and work well with others. Must be able to work under the stress of deadlines. Must be able to concentrate and perform accurately. Must be able to react to change productively.

• Bachelor’s degree from an accredited 4-year college or university
• Minimum 4 years of experience performing vendor management activities, preferably in a financial service or a regulated industry.
• Certified Third Party Risk Professional (CTPRP) or Certified Vendor Management Professional (CVMP) preferred.
• Strong computer skills including Word, Excel, Internet, and email.
• Strong typing skills.
• Strong attention to detail.

• Knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook, and Internet Explorer).

• Professional phone presence and excellent verbal and written communication skills.