What are the responsibilities and job description for the Special Services Liaison position at Foundation Finance Company Careers?
The Special Services Liaison is responsible for developing and maintaining a strong relationship with external vendors. This role includes performance monitoring, continuous improvement, quality monitoring, and will assist the Special Services Manager with the day-to-day operations of Account Servicing.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Serve as a primary point of contact for vendors and facilitate communication, collaboration, and coordination between organizations.
- Identify and address conflicts and performance issues that may arise between entities, ensuring smooth operations.
- Audit and develop quality control for near-shore and off-shore servicing vendors.
- Track and maintain accurate records of vendor performance, invoices, and staffing.
- Supports enhancements of processes and procedures to gain efficiencies in our daily workload. This includes, but is not limited to, identifying areas of automation, procedural changes to smooth the workflow, and/or identifying errors that result in building solutions.
- Complete Account Servicing related duties such as taking payments, contacting delinquent customers, and resolving customer issues or disputes.
- Collaborate with Account Servicing management and administrative staff to determine areas of potential process improvements and plan, develop, and implement all new policies associated with external vendors.
- Communicate clearly and effectively with staff members, managers, and executives as necessary, ensuring that information is accurately shared and understood by all parties involved.
- Assist other departments with verifications, paperwork, inbound/outbound calls, customer service, and night/weekend coverage as needed.
- Other duties as assigned by management.
Must be able to come to work promptly and regularly. Must be able to take direction and work well with others. Must be able to work under the stress of deadlines. Must be able to concentrate and perform accurately. Must be able to react to change productively.
Minimum Qualifications:
Minimum 2 years’ experience in finance, vendor management, or related field. Associate degree preferred.
- Strong computer skills including Word, Excel, Internet, and email.
- Strong typing skills.
- Strong attention to detail.
Knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook, and Internet Explorer).
- Professional phone presence and excellent verbal and written communication skills.