What are the responsibilities and job description for the Dealer Success Manager position at Foundation Finance Company Careers?
Dealer Success Manager Duties:
The Dealer Success Manager works closely with field sales reps to grow the dealer base and funding volume acting as the main point of internal contact for potential and existing dealers through the onboarding process, selling them on program features and benefits. This role provides full-service support to all dealer-facing operations areas.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Work with existing dealers to increase program usage.
- Make sales and follow-up calls to train dealers on pricing strategies, sales strategies and compliance issues.
- Assist in negotiating with dealers regarding competition with other lenders, custom programs and high-level requests.
- Collaborate with external partners and software providers on improvement of FFC procedures.
- Manage new dealer introductions and training, complete webinars tailored to specific programs.
- Collaborate with marketing to provide customized training materials or experiences as needed to best serve the dealer.
- Provide customer application support, weekly reporting, and relationship management, responding to dealer requests in a timely manner with personalized service.
- Identify opportunities for process improvement and dealer experience improvement.
- Assist with managing escalated dealer situations, providing conflict resolution, communicating issues with management; follows the proper communication procedures for resolving escalated phone calls and requests.
- Manage and respond to all dealer and internal staff communication requests for the department; follows proper communication procedures to resolve dealer phone call/email requests.
- Other duties as assigned by management. Must be able to come to work promptly and regularly. Must be able to take direction and work well with others. Must be able to work under the stress of deadlines. Must be able to maintain a positive attitude when fielding requests from others. Must be able to concentrate and perform accurately. Must be able to react to change productively. Requires minimal supervision to perform expected tasks and is able to resolve most issues without management or additional support.
Minimum Qualifications:
- Associate’s degree in business, finance, communication, marketing or related field.
- 5 years’ marketing or sales experience, preferably in the consumer finance industry OR combination of education and experience.
- Strong typing skills.
- Strong attention to detail.
Knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook, and Internet Explorer).
- Professional phone presence and excellent verbal and written communication skills.