Data & Engagement Support Specialist

The Data & Engagement Support Specialist supports the Corporate & Volunteer Engagement Team by ensuring the accuracy, accessibility, and strategic use of key data and systems. This role supports data accuracy and alignment between the volunteer management system (BetterImpact) and the donor CRM (Raiser’s Edge), contributes to reporting and administrative needs across volunteer engagement programs and campaigns, and assists in developing solutions that streamline information and workflow processes across the team.

The ideal candidate brings strong technical, analytical, and organizational skills; enjoys solving data/process problems; and thrives in a fast-paced environment with shifting seasonal priorities.

Primary Duties and Responsibilities:

Data & Systems Administration

• Maintain data accuracy and integrity across the volunteer management database (BetterImpact) and donor CRM (Raiser’s Edge), including demographic information collection for all volunteers.
• Perform regular data entry, data cleanup, deduplication, and record management across the department.
• Collaborate with data management team across departments to ensure consistency in data collection and maintenance across platforms.
• Support system integrations and data workflows between platforms, including data verification for the volunteer and donor database API.
• Build and update recurring reports for team leadership.
• Draft and maintain internal documentation on workflows, best practices, and system use.
• Manage team SharePoint by organizing files, updating shared resources, and supporting effective collaboration across roles.

Administrative & Program Support

• Provide administrative support across volunteer engagement, fundraising, and corporate engagement efforts through a variety of functions.
• Assist with campaigns, drives, and volunteer recruitment by providing data pulls, contact lists, communication support, and reporting on progress.

Coordination & Integration Support

• Maintain shared engagement calendar reflecting major campaigns, events, and volunteer seasons.
• Maintain and distribute shared dashboard for goals and team-reported outcomes across external engagement functions.
• Centralize documentation, metrics, and shared resources for improved visibility and transparency across roles/teams.

Skills and Qualifications:

• Ability to coordinate multiple projects and tasks with competing deadlines without sacrificing quality.
• Strong attention to detail.
• Demonstrated ability to learn new technologies quickly and apply them to improve workflows.
• Proficient with Microsoft Office suite and working with a variety of databases.
• Experience using automation or workflow tools (e.g., Power Automate) and familiarity with system integrations like APIs.
• Experience with data management in CRM or similar databases, including maintaining data quality and supporting reporting needs; experience with Raiser’s Edge is a plus.
• Ability to work independently and contribute to the team.
• Commitment to Diversity, Equity and Inclusion principles.

Pay Rate 23.00 hr 

Salary and Benefits: This is a full-time position, working a 40 hour workweek, hourly pay range of $23.00/hour   time and a half for overtime hours. Position requires some occasional evening and weekend hours for events. Foundation Communities provides a benefits package including employer paid health benefits, 401(k) investment opportunity, Employee Assistance Program, paid vacation, holiday, and sick time. 

Foundation Communities is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, sexual orientation & gender identity. As an organization committed to diversity, equity, and inclusion we seek applicants from all backgrounds to join our teams, and we encourage our employees to bring their authentic, original, and best selves to work 

Salary : $23