What are the responsibilities and job description for the Sales Inside position at Foundation Building Materials?
Together, FBM and UDHG’s 8,000 Team Members are committed to operational excellence, innovation, and employee development. By combining scale, specialty expertise, and a customer-first mindset, we deliver high-quality products and services to contractors, builders, and project teams across diverse markets. As the organization continues to grow and evolve following the recent acquisition by Lowe’s, we are investing in strong, forward-thinking talent to support our long-term success.
- Customer Service & Sales Support
- Maintain professional, courteous communication with customers before, during, and after sales
- Provide knowledge on products and generate accurate quotes and proposals
- Assist walk-in customers and handle inquiries or complaints promptly
- Drive profitable sales through effective selling, upselling, and cross-selling
Order Management & Communication
- Enter orders, pricing, and customer data into systems accurately
- Respond to orders and quote requests via multiple channels (phone, email, fax, etc.)
- Collaborate with outside sales reps and internal teams to fulfill customer needs
Inventory & Showroom Operations
- Maintain stock levels, organize the showroom, and support physical inventories
- Schedule and coordinate inbound/outbound deliveries and shipping logistics
- Negotiate freight rates and manage inventory movement efficiently
Cash Handling & System Use
- Operate and balance the cash register and drawer daily using proper procedures
- Utilize management software for billing, reporting, and project tracking
Product & Project Knowledge
- Maintain up-to-date product expertise
- Manage documentation and order details for large or complex projects
Logistics & Operations Coordination
- Coordinate deliveries with Operations staff
- Coordinate purchase and delivery of special products
- Trainings
- Must attend all required meetings in relation to sales and all company required training programs
Miscellaneous
- Support our values in the stated areas of Safety, Customer Focus, Teamwork, Integrity and being a Company of Choice for both employees and customers
- Other duties as assigned
Qualifications
- High school diploma or equivalent required
- 2 years inside sales experience (incoming call preferred)
- Excellent verbal communication skills and telephone manner
- Ability to focus on different tasks and use time efficiently to achieve desired outcomes
- Familiarity with Windows operating systems
- Warehouse work which includes forklift experience/training
Compensation
Benefits
- Medical
- Dental
- Vision
- HSA/ FSA plans
- Voluntary Life and Accidental Death & Dismemberment (AD&D) Insurance
- Critical illness, Hospital Indemnity, Accident Coverage
- Legal Insurance Plan
- Generous 401(k) plan with company match
- A career path designed with you in mind
Foundation Building Materials is an Equal Opportunity Employer and committed to providing equal employment opportunities to all individuals, including those with disabilities. We value diversity and inclusion and are dedicated to creating a workplace where all employees feel respected and empowered. All employment decisions are based on business needs, job requirements, merit, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability status, genetic information, veteran status, or any other characteristic protected by federal, state, or local law.
In accordance with the Americans with Disabilities Act (ADA) and applicable state and local laws, we provide reasonable accommodations to qualified individuals with disabilities to help them perform the essential functions of their job. If you need assistance or an accommodation during the application process or while employed, please contact Human Resources at Talent@myfbm.com.
Posting Period
This job will be posted for at least 5 days, starting on the initial post date reflected above.