What are the responsibilities and job description for the Inside Sales position at Foundation Building Materials?
About Us:
Qualifications
Benefits
In accordance with the Americans with Disabilities Act (ADA) and applicable state and local laws, we provide reasonable accommodations to qualified individuals with disabilities to help them perform the essential functions of their job. If you need assistance or an accommodation during the application process or while employed, please contact Human Resources at Talent@myfbm.com.
Company Overview
Foundation Building Materials (FBM) is a leading construction materials distribution company that serves the commercial and residential construction markets across North America. With a commitment to innovation, quality, and customer satisfaction, FBM provides a wide range of construction products and services to contractors and builders. Based in California, FBM has more than 7,000 Employees and 400 Locations across the United States and Canada. FBM's Core Values of Safety First, Customer Driven, Valuing Our People, Integrity and the Pursuit of Excellence form the foundation for an excellent Customer experience that is recognized across the industry.
Overview:
Position Overview
At Foundation Building Materials (FBM), Inside Sales Professionals are trusted partners who build strong customer relationships through expert guidance and exceptional service. From the front counter to tailored solutions, you'll be at the heart of our success.
Responsibilities and Qualifications:
Key Responsibilities
- Customer Service & Sales Support
- Maintain professional, courteous communication with customers before, during, and after sales.
- Provide knowledgeable product support and resolve issues efficiently.
- Assist walk-in customers and handle inquiries or complaints promptly.
- Drive profitable sales through effective selling, upselling, and cross-selling.
Order Management & Communication
- Enter orders, pricing, and customer data into systems accurately.
- Respond to orders and quote requests via multiple channels (phone, email, fax, etc.)
- Collaborate with outside sales reps and internal teams to fulfill customer needs.
Inventory & Showroom Operations
- Maintain stock levels, organize the showroom, and support physical inventories.
- Schedule and coordinate inbound/outbound deliveries and shipping logistics.
- Negotiate freight rates and manage inventory movement efficiently.
Cash Handling & System Use
- Operate and balance the cash register and drawer daily using proper procedures
- Utilize management software for billing, reporting, and project tracking.
Product & Project Knowledge
- Maintain up-to-date product expertise.
- Manage documentation and order details for large or complex projects.
- Logistics & Operations Coordination
- Coordinate deliveries with Operations staff.
- Coordinate purchase and delivery of special products. Obtain information on pricing specifications, uses and availability.
Safety
- Maintain a clean, safe, and organized warehouse environment.
- Follow all safety protocols and Occupational Safety and Health Administration (OSHA) requirements to maintain a safe working environment.
- Use proper lifting techniques.
- Adheres to all driving regulations based on state and/or jurisdiction policies such as wearing a seatbelt.
- Wear appropriate personal protective equipment, safety shoes and clothing.
Trainings- Must attend all required meetings in relation to sales and all company required training programs.
Physical Requirements
- Frequent use of hands and arms for equipment operation, grasping and manipulation.
- Occasional pushing, pulling, lifting or carrying approximately 50 lbs. utilizing proper lifting procedures.
- Occasional driving or sitting in a truck, forklift or other similar equipment.
- Additional physical requirements may be needed as duties are assigned.
Miscellaneous
- Support our values in the stated areas of Safety, Customer Focus, Teamwork, Integrity and being a Company of Choice for both employees and customers.
- Other duties as assigned.
Qualifications
- High school diploma or equivalent required
- 2 years inside sales experience (incoming call preferred)
- Excellent verbal communication skills and telephone manner
- Ability to focus on different tasks and use time efficiently to achieve desired outcomes.
- Familiarity with Windows operating systems
- Warehouse work which includes forklift experience/training.
Reports To
Branch Manager
Benefits
At FBM, we’re committed to supporting our employees both personally and professionally. We offer a comprehensive and competitive benefits package designed to help you thrive inside and outside of work. Our excellent package includes:
- Medical
- Dental
- Vision
- HSA/ FSA plans
- Voluntary Life and Accidental Death & Dismemberment (AD&D) Insurance
- Critical illness, Hospital Indemnity, Accident Coverage
- Legal Insurance Plan
- Generous 401(k) plan with company match
Statement
Foundation Building Materials is an Equal Opportunity Employer and committed to providing equal employment opportunities to all individuals, including those with disabilities. We value diversity and inclusion and are dedicated to creating a workplace where all employees feel respected and empowered. All employment decisions are based on business needs, job requirements, merit, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability status, genetic information, veteran status, or any other characteristic protected by federal, state, or local law.
In accordance with the Americans with Disabilities Act (ADA) and applicable state and local laws, we provide reasonable accommodations to qualified individuals with disabilities to help them perform the essential functions of their job. If you need assistance or an accommodation during the application process or while employed, please contact Human Resources at Talent@myfbm.com.