Spa Director

Director of Spa & Fitness

 Reports To: VP of Operations

 Compensation: $75,000 – $95,000 (DOE) performance bonus | Housing available

 Hours & Schedule: Full-Time (Varies); includes weekdays, weekends, and holidays

 Location: Dual-site oversight (80% Hemlock Neversink, NY | 20% Hemlock Spa at

Kenoza Lake, NY)

About Us

Part of Foster Supply Hospitality, Hemlock Neversink and Hemlock Spa at Kenoza Hall are

mission-based, wellness-forward retreats in upstate New York. We offer a blend of "earthy

luxury," extensive premium spa facilities, movement studios, and outdoor fitness, balancing

modern wellness with nature.

Who You Are

 An Experienced Leader: You have a proven track record managing teams and

operations in the spa, luxury hospitality, or wellness industry.

 Guest-Obsessed: You believe exceptional customer service is vital to the wellness

journey and love creating unforgettable guest experiences.

 Business-Savvy: You understand budgets, P&L, and labor forecasting, and you know

how to drive both treatment and retail revenue.

 A Culture Builder: You keep things simple, focus on what matters, and excel at

keeping your team hyped up and motivated.

Key Responsibilities

Operations & Team Leadership

 Oversee day-to-day operations, scheduling, and staff productivity for spa and fitness

facilities across both properties.

 Recruit, train, mentor, and evaluate team members to maintain high morale and service

standards.

 Ensure strict compliance with local/state laws, licensing, OSHA, and ADA regulations.

 Stay informed on industry trends while implementing innovative strategies so the

property is established as the premier spa destination in the Catskills.

Financial & Strategic Management

 Manage departmental budgets, forecasting, purchase orders, and capital

expenditures with focus on cost control to ensure profitability.

 Implement short- and long-term strategies to boost revenue, retail sales, and guest

retention.

 Oversee retail inventory, vendor relationships, and product merchandising.

 Deliver revenue growth through strategic pricing, retail initiatives, promotions and

wellness programming.

 Collaboration with marketing and PR team to effectively promote spa and generate new

business.

Guest Experience & Programming

 Maintain the highest level of treatment protocols, service standards, and guest

satisfaction.

 Develop the menu of services, fitness classes, guest workshops, and seasonal specials.

 Build personalized relationships with members and resolve guest issues with discretion

and tact.

 Collaboration with Guest Experience team, creating and maintaining seasonal

programming

Physical Requirements & Working Conditions

 Position requires traveling outdoors between resort buildings in all weather conditions.

 Must be able to stand, stoop, crouch, and walk up/downstairs for extended periods.

 Ability to lift up to 50 lbs.

Other

 A minimum of 2 years of Spa Director experience is preferred.

Pay: $75,000.00 - $95,000.00 per year

Work Location: In person

Salary : $75,000 - $95,000