IT Support & Telecom Analyst

Foster Garvey PC, one of the Pacific Northwest's leading law firms, is seeking an experienced IT Support & Telecom Analyst to join our IT Department in our Seattle Office.

The IT Support & Telecom Analyst is a hybrid role that combines technical support with telecommunications management. This position supports end users, managing the firm’s telecommunications infrastructure, ensuring reliable communication channels, and troubleshooting issues.

This is a non-exempt position. An in-person presence is required for this position five days per week (Monday through Friday) with normal business hours. Remote work arrangements do not apply to this role. Occasional overtime may be necessary to accommodate client needs.

The successful candidate exhibits strong organizational and communication skills and has the ability to articulate problem resolutions clearly and concisely to individuals across all levels, from shareholders to legal support staff.

Responsibilities:

· Perform problem resolution from Help Desk tickets, emails, and phone calls.

· User support and troubleshooting, with a focus on tier two-level and telecom issues

· Install computer software

· Set up computers, laptops, monitors, printers, and peripheral equipment

· Write clear and easy-to-follow instructions when tickets are closed

· Visit users at their in-office location when requested

· Maintain AV systems for conference rooms

· Prepare conference rooms before meetings

· Support VIP meetings with prep, setup, best practices, and in-meeting moderating

· Telecommunications system administration:

o Serve as owner/Administrator for VoIP Account

o Serve as owner/Administrator for Internet Conferencing Account

o Billing & Invoices: Ensure on-time payments and note/dispute any discrepancies

o Telecom vendor contract management

o Telecom network monitoring and maintenance

· End-user training and documentation

· Responsible for VIP white-glove user support

· Serve as escalation point for Help Desk team

· System upgrades and implementation projects

· Data analysis and reporting

· Collect invoices for departmental purchases and manage expense reports in Chrome River software

· Other duties and projects as assigned

Job Requirements:

Skills:

• Ability to work effectively and concurrently on a variety of projects

• Exceptional written and verbal communication skills with excellent grammar

• Courteous, professional, and friendly speaking manner

• Confidence to perform under pressure with competing demands

Education and Experience:

• High school diploma required, Bachelor's degree desired

• 5 years of Help Desk, IT Tech Support, or Desktop Engineering experience is required

• Experience supporting telecom systems, ideally Zoom Phone

• Extensive knowledge of Microsoft Office (Word, Excel, PowerPoint, and Outlook)

• Working knowledge of typical law firm software applications is desirable (iManage, InterAction, Intapp Time, Workshare, etc.)

• Proficiency in navigating a service desk ticketing system is a must

• Prior experience in a law firm is a plus

Perks:

• In-person and virtual training opportunities

• Collaboration across all Foster Garvey offices

• Workplace Wellness Program and more!

Salary Range:

The pay range for this position is $70,000-$90,000 annually; however, actual pay may vary depending on the candidate's education, training, experience, and other job-related factors permitted by law.

Other Compensation and Benefits:

Foster Garvey offers a competitive compensation and benefits package** including, but not limited to, the following:

• Medical, dental, and vision insurance

• 401(k) retirement plan, match, and profit-sharing

• Commuter allowance

• Paid time off plus paid holidays throughout the calendar year

• Disability and life insurance

• Parental leave

• Community service leave

• Annual discretionary bonus and more!

**The provision of benefits is contingent on an employee’s ability to meet the eligibility requirements for the various types of benefits as outlined in the benefit plan documents and Firm policies.

Pre-Employment Screening:

Any job offer will be contingent upon successful completion of a pre-employment background screening.

TO APPLY for this position visit www.foster.com/careers and complete the online application. Please include your resume and a cover letter with salary requirements.

We look forward to hearing from you!

Foster Garvey PC is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national origin, ancestry, religion, age, citizenship, sex, marital status, military or veteran status, disability, sexual orientation, gender expression or identity, genetic information, or any other basis prohibited by federal, state, or local law.