What are the responsibilities and job description for the Sales Support Specialist position at Fossil Group?
Who We Are
At Fossil Group, we are part of an international team that dares to dream, disrupt, and deliver innovative watches, jewelry, and leather goods to the world. We're committed to long-term value creation, driven by technology and our core values: Authenticity, Grit, Curiosity, Humor, and Impact. If you are a forward-thinker who thrives in a diverse, global setting, we want to hear from you.
Make an Impact
Fossil Group is seeking an energetic, detail-oriented Sales Support Specialist to join our Sales Support team in Richardson, TX. In this role, you will oversee essential order management processes to ensure the on-time shipping of Fossil and licensed brand products to our wholesale customers. Acting as a vital liaison between the sales team and internal operational departments—including planning, logistics, product, vendor compliance, and accounting—you will serve as a functional expert for order fulfillment. An ideal candidate will possess a strong work ethic, high ambition, and the communication and analytical skills needed to thrive in a fast-paced retail environment.
What you will do in this role:
- Interact daily with internal departments to ensure order accuracy, resolve fulfillment roadblocks, and support timely shipping.
- Analyze daily reports to verify that customer purchase orders are properly allocated, shipped, and delivered to the warehouse based on specific customer guidelines.
- Partner directly with planners to allocate customer sales orders as required.
- Enter customer sales orders and execute key transactions daily within the SAP AFS Sales & Distribution module.
- Act as a subject matter expert for order fulfillment processes and provide guidance and training to new and existing team members.
- Participate in ad-hoc sales support and operational improvement projects as needed.
Who You Are
Required Qualifications:
- 1–2 years of experience in retail, wholesale support, or order management.
- Proficiency in Microsoft Office (Excel, Word, Outlook) and a basic understanding of retail math.
- Strong interpersonal, relationship-building, and communication skills to work effectively across multiple teams.
- Exceptional organizational, multi-tasking, and analytical skills with a proven track record of managing time-sensitive priorities in a fast-paced environment.
Preferred Qualifications:
- Bachelor’s degree is strongly preferred.
- Experience with SAP (specifically SAP AFS S/D), AS400, or PKMS.
- Bilingual proficiency in Spanish.
- Prior leadership or supervisory experience in a retail or corporate setting.
What We Offer
- Comprehensive Benefits: Includes health and well-being services
- Retirement Planning: 401(k) match and educational resources
- Paid Parental Leave & Return to Work Program: Support for new parents and caregivers
- Generous Paid Time Off: Floating Holidays, Sick Time, Personal Days, Summer Flex Fridays
- Hybrid Work: 1 remote day per week and flexible Work-From-Anywhere options
- Tuition Reimbursement: Support for approved educational programs
- Employee Discounts: Enjoy savings on Fossil merchandise
At Fossil Group, we embrace purpose and take every opportunity to work together to make the world a little better. We’re committed to fostering a culture of inclusivity and collaboration, where all employees are encouraged to contribute their unique selves and perspectives as valued members of our team.
We are an Equal Employment Opportunity Employer dedicated to a policy of non-discrimination in all employment practices without regard to age, disability, gender identity or expression, marital status, pregnancy, race, religion, sexual orientation, or any other protected characteristic.
If you need any accommodations during the interview process, just let us know at careers@fossil.com.