Aquatics General Manager

Company Purpose

It’s no secret that at FOSS, we love water! We were founded on the premise that anyone can learn to swim and have confidence in the water.

FOSS is a premier swim school with 30 schools across the Midwest and we are poised for growth. You’ll find a welcoming place full of diverse perspectives where YOU, and your work, matter. Collaboration and a willingness to learn are keys to what drives us forward.  

Position Purpose

The FOSS General Manager (GM) learning path is an in-depth program designed to provide exposure to all facets of managing a school through targeted training and development courses and hands on learning. Focus areas include operational and financial performance, staffing and employee engagement, swim path curriculum, customer service, and general school management so incumbents can transition into a future leadership role. The General Manager acts as the main point of contact for their team and customers. This role is designed both for emerging leaders and those transiting their career to a new industry.  

Essential Job Functions as a General Manager:  

The following essential functions represent the primary work performed; however, the GM may be asked to assist with projects or tasks not detailed here but fall within the scope of this role.  GM’s will train to learn key roles including Swim Teacher, Customer Support Service, Teacher Assistant, Supervisor, Assistant Manager and General Manager. Through these rotations, GM’s will learn to manage FOSS methods and processes and build strengths in competencies such as business acumen, time management, organizational execution, and accountability, and developing, motivating, and managing talent.  

Team Leadership and Development  

• Coach and counsel (manage) team members regarding individual performance and other career development opportunities, taking corrective action when necessary.  
• Create an environment that inspires a high level of commitment and performance.  
• Build a team by recruiting, selecting, and developing employees.  
• Delegates and distributes assignments appropriately.  
• Provides guidance and direction based on individual employee capabilities.  
• Demonstrate the ability to build trusted and effective relationships to advance an organizational culture that lives our purpose and values. 
  
  

Lead Business Objectives  

• Leverages company tools, incentives, and strategies to meet or exceed site KPIs.  
• Report on site goals and areas of opportunity.  
  
  

Enhance Customer Experience  

• Responsible for a high level of customer experience. 
• Build relationships with customers to create loyalty and excitement about the Foss Brand Purpose, programming, and community.  
• Be present in and out of the schools as a FOSS Brand Ambassador. 
  
  

Facility Care and Compliance  

• Ensure facility cleanliness standards are satisfied.  
• Performs preventative maintenance throughout facility in conjunction with Regional Facility Manager. 
  
  

Minimum Qualifications, Skills, & Abilities: 

• Two (2) years of management experience, including a people manager role.  
• Must obtain American Red Cross CPR/First Aid certification within the first 90 days of employment, be required to adhere to American Red Cross standards outlined in the certification requirements and maintain an active certificate throughout tenure in the role.  Please note that FOSS will pay the costs for both the initial and renewal certifications.
• Demonstrate aptitude for analyzing data/reports/documents to drive decision making.  
• Demonstrate ability to manage multiple priorities and deadlines while maintaining attention to detail.  
• Demonstrate ability to manage confidential and sensitive information, possess a high degree of personal integrity and sound judgment. 
• Strong verbal and written communication skills with the ability to effectively present ideas to internal teams and external partners or vendors.  
• Availability to workdays, evenings, and weekends.  
• Ability to participate in organizational, employee or community engagement events as necessary.  
• Interact well in a diverse community.  
• Experience managing the performance of employees, including providing feedback.  
• Proven success in growing and developing teams.  
• Self-motivated with a desire to achieve results and excel individually and as a team.  
• High energy, upbeat and enthusiastic with the ability to integrate fun and work.  
• Ability to collaborate with others to identify and solve issues or make proactive recommendations and lead through influence. 
• Ability to use data to drive decision making. 
• Ability to travel to school locations throughout the Minneapolis, MN; Chicago, IL; Madison, WI; St. Louis, MO; Ankeny, IA; and Fargo, ND throughout General Manager Training Program, as necessary. 
  
  

Working Conditions: (if applicable)

• Ability to work in water and demonstrate the physical movements necessary to teach the FOSS Swim Path curriculum.  
• Work in an indoor pool facility that will be warm and humid with water temperatures up to 91 degrees.  
• Ability to work in areas exposed to noise, chemicals, and industrial equipment and supplies.  
• Speak with others, including children, using clear, professional, and age-appropriate language. 
• Move up and down stairs, service ramps, and/or ladders.  
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.  
• Move, lift, carry, push, pull, and place objects weighing 15 pounds without assistance and heavier lifting or movement tasks with assistance.  
• Review documents, computer monitors or displays with potentially small print.  
• Operate a computer, handheld device such as an iPad, phone and other common office tools or controls.  
• Mentally focus on tasks and apply sound reasoning and judgement. 
  
  

Compensation Details

Compensation for the role will depend on several factors, including a candidate’s qualifications, skills, competencies, and experience. FOSS offers a competitive benefits package, which includes a 401(k)-company match, healthcare plans, and broad range of other benefits.

• Starting at $70,000
  
  

Team Member Benefits & Perks: 

• Relocation Assistance is available
• Medical, Dental, & Vision Insurance 
• Leadership Development & Advancement Opportunities 
• 401(k) with company match 
• Employee Discount – 25% off Retail 
• Free Swim Lessons for Dependents
• Paid Time Off & Holidays 
• Company-Paid Long-Term Disability  
• Health Reimbursement Account / Health Savings Account 
• Flexible Spending Account 
• Phone Allowance
• Referral Bonuses 
  
  

Come Grow with Us!  

We are growing and expanding into new and existing markets. At Foss Swim School, we believe and have proven success with internally promoting our talented team members to advance their careers. We provide continuous training and offer educational assistance to develop and equip our team members for their next career opportunity. Check out this link to learn more about our team members. https://vimeo.com/760077423?

#FSSHP

Foss is an equal opportunity employer and will consider all qualified candidates for employment without regard to race, ethnicity or national origin, religion, gender or gender identity, sexual orientation, disability or veteran status, or any other characteristic protected by law.