Director of Case Management - Quality & Training

ABOUT US:

Founded in 2022, ForzaCare is a purpose-driven organization that helps injured individuals recover faster and return to work safely through coordinated, clinically appropriate care. Our name reflects our mission - Forza means "strength," representing the power of our team, and Care reflects our compassion for those we serve.

ForzaCare is proud to be part of Ethos Risk Services, a leading national provider of investigative and risk mitigation solutions. Together, we're expanding our reach and strengthening our ability to deliver exceptional service across the workers' compensation industry. Learn more about ForzaCare and Ethos partnership here.

JOB SUMMARY:

Our dynamic team is seeking a full-time Director of Case Management – Quality & Training to lead the onboarding, training, and professional development of newly hired Case Managers across the country. This role is responsible for coordinating and facilitating onboarding activities, developing and delivering training programs, providing ongoing coaching and support, and ensuring each Case Manager is fully prepared and confident before independently managing cases. The Director also partners with operational leadership to maintain high standards of quality, consistency, and service excellence throughout the Case Management team.

KEY RESPONSIBILITIES:

• Lead the onboarding, training, and professional development of newly hired Case Managers across the organization.
• Coordinate and manage onboarding schedules to ensure new hires complete all required training, certifications, and orientation activities in a timely manner.
• Develop, facilitate, and continuously enhance engaging training sessions covering clinical practices, company policies, systems, workflows, and customer expectations.
• Provide ongoing coaching, mentorship, and individualized support to new Case Managers, building their confidence and ensuring they are fully prepared to independently manage cases.
• Lead and develop a highly engaged, high-performing team of Case Managers while communicating company initiatives and driving performance.
• Provide a high level of leadership and guidance in the establishment of programs, policies and practices for the case management product and the people who produce it.
• Ensure your team produces top-quality work and provides exceptional service to our customers.
• Utilize your personal networks and other resources to recruit a team of experienced case managers.

QUALIFICATIONS:

Education & Licensure:

• Active Registered Nurse (RN) license OR Certified Rehabilitation Counselor with associated college degree (required).
• Additional certifications such as CCM, CDMS, CRC, CRRN or COHN or other case management credentials (preferred).
• Ability to travel using a valid driver's license, reliable transportation and auto insurance (required).

Experience:

• Minimum of 5 years of case management/workers' compensation industry experience (required).
• Minimum of 5 years of leadership experience, specifically in quality and training (preferred)
• Experience managing and leading a team of workers' compensation case managers (required).
• Proficient technology skills to utilize a software platform (preferably CAP), which provides a customized case management process (required).
• Experience in obtaining a personal network in the workers' compensation industry, consisting of case managers, influencers, and customers (preferred).

Skills & Attributes:

At ForzaCare, we look for professionals who embody our values and thrive in a collaborative, purpose-driven environment:

• Motivated –You take pride in exceeding goals and continuously improving.
• Organized – You can manage a fast-paced workload and multiple priorities with ease.
• Collaborative – You communicate clearly and work well with diverse teams and stakeholders.
• Committed – You uphold ForzaCare's mission to deliver high-quality, compassionate care and comply with all safety, ethical, and professional standards.

WORKING CONDITIONS:

This position is 100% remote, with required availability during standard business hours, ideally in EST or CST time zones. Occasional travel to meet with staff, customers, and attend leadership meetings is required. This role requires a dedicated workspace with reliable internet. The role involves prolonged periods of sitting, operating a computer, and communicating via phone and email.

ForzaCare is an equal opportunity employer that does not discriminate on the basis of religious creed, sex, national origin, race, veteran status, disability, age, marital status, color or sexual orientation or any other characteristic.

Salary : $115,000 - $125,000