What are the responsibilities and job description for the Implementation Manager - Healthcare Software position at Forza Labs?
Implementation Manager – Healthcare Software
Location: Denver, CO (Hybrid: M–W in Cherry Creek office, TR–F remote)
Travel: 15–35%
Experience Level: Mid to Senior (5 years professional experience)
Compensation: Competitive salary benefits travel perks ✈️
🧠 About the Role
If you’ve implemented enterprise healthcare software inside a big consulting firm or health tech company and are craving more autonomy, more ownership, and way less red tape—this is your chance to break out of the silo.
At Forza Labs, we build software products that solve real problems for large healthcare payers and provider organizations. We’re growing fast and need a sharp, proactive Implementation Specialist to help our clients roll out everything from care gap tools to provider data management platforms to value-based analytics software.
You’ll play a hands-on, end-to-end role across multiple implementations: onboarding, configuration, UAT, stakeholder training, post-go-live support, and everything in between. This isn’t the kind of job where you own one sliver of the project and sit on endless internal calls. Here, you’ll be at the center of the action—client-facing, decision-making, and delivering real results.
If you've been at Accenture, Deloitte, Epic, Cerner, or a major tech vendor and you're tired of playing a small part in giant machines, this role will feel like a breath of fresh air. We move fast, value autonomy, and actually trust you to do great work.
🧩 What You’ll Do
- Lead client implementation efforts across multiple healthcare software products
- Own UAT planning and execution, coordinate with internal teams and external users to validate system functionality
- Configure and customize product environments based on client needs (no heavy coding—think smart, flexible tooling)
- Train users, design workflows, manage change, and support go-live events with confidence
- Provide ongoing post-implementation support, product feedback, and enhancement ideas
- Travel as needed (15-35%) to client sites and Forza team meetups—including occasional trips to Italy 🇮🇹
- Help define and refine our implementation playbooks, processes, and best practices as we scale
✅ What We’re Looking For
- Bachelor’s degree (required)
- 5 years of experience in client-facing software implementation—ideally in healthcare
- Based in or willing to relocate to Denver, CO (M–W in-office, T/F remote)
- Strong communicator—able to lead calls, write clearly, and explain technical things to non-technical people
- Proven self-starter with the ability to manage projects, priorities, and client expectations with minimal supervision
- Experience with provider or payer-side technology, especially in areas like care gaps, provider data, or analytics
- Familiarity with healthcare frameworks like HEDIS, Stars, VBC, NCQA is a big plus
- Comfortable working with remote dev teams and cross-functional groups
- Bonus: background in large consulting or health tech, but looking for something leaner, faster, and more fun
🌍 About Forza Labs
Forza Labs is a modern health tech product and services company working at the intersection of payers, providers, and product. We partner with large U.S. healthcare organizations to simplify operations, unlock data, and power value-based care with clean, usable software.
We’re a growing team of 15–25, based in Denver and Ancona, Italy, with a track record of 250% YoY growth in both headcount and revenue. Our clients are massive, but our team is intentionally small, focused, and highly effective. We care about moving fast, solving hard problems, and enjoying the ride.
You’ll get to travel, work with smart people, see your work go live in production—and maybe have an Aperol spritz on a rooftop in Italy. We’re serious about what we do, but not about taking ourselves too seriously.
📬 How to Apply
If this sounds like your kind of role, send us your resume. Want to stand out? Tell us about a gnarly implementation you’ve led and what made it great (or terrible—we love a good horror story with a happy ending).