What are the responsibilities and job description for the Warehouse Administrator position at Forward?
Position Summary:
The Warehouse Administrator supports daily third-party logistics (3PL) warehouse operations by managing administrative processes, inventory records, and client-specific documentation. This role ensures accurate transaction processing, compliance with service level agreements (SLAs), and effective communication between warehouse operations, transportation partners, and customer accounts in a fast-paced, multi-client environment.
Core Responsibilities
Maintain accurate inventory, order, and shipment records across multiple client accounts.
Process inbound and outbound orders, ASN documentation, BOLs, and shipping confirmations in accordance with client requirements.
Support daily shipping activities using common carriers, integrators, and freight forwarders while meeting client cut-off times.
Coordinate with operations, transportation, and customer service teams to ensure SLA adherence.
Track inventory discrepancies, damages, and shortages; escalate and document findings per client SOPs.
Prepare and distribute client-specific reports including inventory accuracy, shipment status, and throughput metrics.
Assist with scheduling inbound deliveries and outbound shipments to maximize dock and labor utilization.
Ensure compliance with company policies, client SOPs, OSHA safety standards, and quality requirements.
Provide administrative support to warehouse staff including data entry, filing, and operational correspondence.
Monitor warehouse supplies and administrative materials; coordinate replenishment and maintenance requests.
Identify administrative process gaps and support continuous improvement initiatives.
Perform other duties as assigned.
Systems & Tools
Warehouse Management System (WMS) experience required (e.g., SAP or comparable 3PL WMS)
RF scanners and barcode systems
Microsoft Office Suite (Excel reporting, Outlook communication)
Qualifications
High school diploma or equivalent required; Associate’s or Bachelor’s degree in Logistics, Supply Chain, or a related field preferred.
Minimum of 2 years of experience in a 3PL, warehouse administration, or logistics support role.
Strong understanding of inventory control, shipping documentation, and warehouse workflows.
Ability to manage multiple client priorities in a fast-paced, deadline-driven environment.
Strong organizational, communication, and problem-solving skills.
Preferred Qualifications
Experience supporting multiple client accounts in a 3PL environment
Forklift, reach truck, or order picker experience
Familiarity with client reporting requirements
Key Success Factors
High attention to detail and data accuracy
Strong time management and prioritization skills
Ability to communicate effectively across operations, transportation, and customer teams
Commitment to safety, quality, and continuous improvement
Forward Air is an Equal Opportunity employer.
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