What are the responsibilities and job description for the Warehouse Administrator position at Forward?
Job Title: Warehouse Administrator (3PL Operations)
Position Summary:
The Warehouse Administrator supports daily third-party logistics (3PL) warehouse operations by managing administrative processes, inventory records, and client-specific documentation. This role ensures accurate transaction processing, compliance with service level agreements (SLAs), and effective communication between warehouse operations, transportation partners, and customer accounts in a fast-paced, multi-client environment.
Core Responsibilities
- Maintain accurate inventory, order, and shipment records across multiple client accounts.
- Process inbound and outbound orders, ASN documentation, BOLs, and shipping confirmations in accordance with client requirements.
- Support daily shipping activities using common carriers, integrators, and freight forwarders while meeting client cut-off times.
- Coordinate with operations, transportation, and customer service teams to ensure SLA adherence.
- Track inventory discrepancies, damages, and shortages; escalate and document findings per client SOPs.
- Prepare and distribute client-specific reports including inventory accuracy, shipment status, and throughput metrics.
- Assist with scheduling inbound deliveries and outbound shipments to maximize dock and labor utilization.
- Ensure compliance with company policies, client SOPs, OSHA safety standards, and quality requirements.
- Provide administrative support to warehouse staff including data entry, filing, and operational correspondence.
- Monitor warehouse supplies and administrative materials; coordinate replenishment and maintenance requests.
- Identify administrative process gaps and support continuous improvement initiatives.
- Perform other duties as assigned.
Systems & Tools
- Warehouse Management System (WMS) experience required (e.g., SAP or comparable 3PL WMS)
- RF scanners and barcode systems
- Microsoft Office Suite (Excel reporting, Outlook communication)
Qualifications
- High school diploma or equivalent required; Associate’s or Bachelor’s degree in Logistics, Supply Chain, or a related field preferred.
- Minimum of 2 years of experience in a 3PL, warehouse administration, or logistics support role.
- Strong understanding of inventory control, shipping documentation, and warehouse workflows.
- Ability to manage multiple client priorities in a fast-paced, deadline-driven environment.
- Strong organizational, communication, and problem-solving skills.
Preferred Qualifications
- Experience supporting multiple client accounts in a 3PL environment
- Forklift, reach truck, or order picker experience
- Familiarity with client reporting requirements
Key Success Factors
- High attention to detail and data accuracy
- Strong time management and prioritization skills
- Ability to communicate effectively across operations, transportation, and customer teams
- Commitment to safety, quality, and continuous improvement
Forward Air is an Equal Opportunity employer.
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