Supervisor

Position: Office Administration Supervisor

Job Description:

The Office Administration Supervisor is responsible for leading the office team; duties will include directing, managing, and motivating your office staff to provide superb customer service. The ideal candidate will have the desire to hire, coach, and cross train their staff. Experience and proven track record in scheduling, payroll, claims, information systems, A/R, and A/P is required.

Core Responsibilities & Duties:

• Analyze and organize office operations and procedures such as information management, filing systems, supply requisitions, and other dock services
• Prepare A/P and A/R and provide to Terminal Manager for review
• Oversee office staff functions, including office supply levels, equipment maintenance, procedures manuals, forms, and direct cross training of staff
• Understands KPI’s  and ability to manage based on corporate goals and present to Terminal Manager and company executives
• Conduct performance appraisals, reward and discipline associates, resolve grievances, and manage compensation process for office staff
• Provide appropriate training, goal setting, and opportunities for growth to direct reports
• Compliance with federal and state regulations concerning employment and maintain OSHA Logs
• Maximize office productivity through proficient use of appropriate software applications
• Establish uniform correspondence procedures and style practices
• Create and maintain filing system for warehouse records, such as scheduling information, consignee records, shipping/receiving records and customer files
• Prepare and review HR/payroll records (attendance, timesheet and paid leave forms) for office staff, ensuring completeness, accuracy, and timeliness
• Maintain contact with customers, ensuring high level of customer satisfaction
• Complete other duties as requested and ability to work some extended hours to include nights and weekends, as needed
• Other duties as assigned

Requirements:

• Minimum 3 years of related experience
• Claims processing experience preferred
• Strong leadership skills, as well as being a 'team player' and flexible
• Strong customer service skills with focus on performance recognition
• Strong coaching and people management skills including effective management of performance issues
• Ability to establish credibility and be decisive, but able to recognize and support the customer's preferences and priorities
• Proficiency in planning written and verbal communications
• Strong technical skills (i.e., Microsoft Word, PowerPoint, Excel 2007, web based applications, etc.)
• Excellent interpersonal skills both written and oral
• Ability to work independently and prioritize multiple objectives in a fast-paced environment while delivering quality outcomes
• Systems implementation and conversion experience is a plus
• Experience working in a transportation office environment a plus
• Make decisions and or final recommendations which affect multiple departments
• Intermodal transportation exposure is a plus

Skills:

• Ideal candidate will possess a “can do” attitude with a “will do” work ethic
• Must have the ability to work in a fast paced environment
• Strong verbal and written communication skills
• Experience with AS400 operating systems is a plus
• Transportation industry knowledge and experience is a plus

Forward Air is an Equal Opportunity employer.