Operations Specialist

Position: Operations Specialist 

Schedule: Mon-Fri 8am - 5pm

The Operations Specialist is responsible for managing daily transportation operations within Forward’s Truckload Brokerage. This role focuses on rate negotiation, load optimization, and carrier coordination while developing operational reporting and analytical capabilities. The Operations Specialist serves as a key contact for assigned accounts and plays a vital role in ensuring service excellence and operational efficiency.

Core Responsibilities & Duties:

• Independently manage assigned customer accounts, coordinating pick-up and delivery schedules and resolving time-sensitive service issues
• Negotiate competitive rates with carriers to maximize profitability while maintaining high service standards
• Optimize load assignments and routing for cost-effective and timely delivery execution
• Ensure accurate and complete data entry in the McLeod Transportation Management System (TMS) for all assigned loads
• Monitor weekly service performance and identify opportunities to improve carrier management and rate strategy
• Assist in training and mentoring Operations Coordinators in core operational practices, including load planning and carrier communication
• Utilize the TMS for real-time shipment tracking, data validation, and performance analysis
• Prepare and present reports on service metrics, carrier performance, and cost analysis to operations leadership
• Collaborate with cross-functional teams to address load execution issues and improve workflow efficiency
• Other duties as assigned

Qualifications:

• Bachelor’s degree in Business, Logistics, Supply Chain Management, or a related field preferred
• 1–2 years of experience in logistics, transportation operations, or customer service
• Proficiency in rate negotiation and load planning best practices
• Strong analytical and problem-solving skills with attention to detail
• Ability to work independently and make confident, effective decisions in a fast-paced environment
• Excellent written and verbal communication skills
• Proficiency in TMS platforms (e.g., McLeod) and Microsoft Office Suite (Excel, Word, Outlook)

Skills:

• Solid understanding of transportation operations and carrier management
• Strong organizational and time management skills
• Ability to analyze performance data and apply insights to improve operations
• Effective negotiation and conflict resolution abilities
• Team-oriented with a collaborative mindset
• Ability to adapt quickly to changing priorities and operational needs

Forward Air is an Equal Opportunity Employer.

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