What are the responsibilities and job description for the Customer Service Representative - Intermodal position at Forward?
Position: Customer Service Representative - Intermodal
Pay Rate: 50k-60k per year
Schedule: Mon - Fri 6am - 3pm
Job Description:
The Customer Service Representative - Intermodal communicates with our customers and our operations team to facilitate the delivery of intermodal containers while demonstrating the highest degree of courtesy, integrity and professionalism.
Core Duties & Responsibilities:
- Answer heavy incoming customer emails and phone calls
- Notify customers daily of available shipments and schedule for delivery
- Data entry of customer orders into our system
- Track and trace container shipments on rail websites
- Check incoming orders for correct rates and resolve rate discrepancies
- Maintain updated information for each customer on SOP form
- Communicate with operations team regarding daily schedule
- Notify customers of any rail delays or late shipments
- Ability to constantly monitor incoming emails and respond in a timely manner
- Compose emails in a clear and effective manner
- Cross-training on all customer accounts
- Regular and dependable attendance
- Other duties as assigned
Requirements:
- Demonstrated ability to carry out assignments to their completion and meet deadlines
- Ability to establish and maintain effective working relationships with employees and managers
- Desire for a long-term career with an industry leading company
- Ability to present and maintain a positive corporate image in a fast paced environment
- Proactively establish and maintain effective working team relationships with all support departments
- Must be proficient with Microsoft Office products including; Word, Excel, Outlook, etc.
- Ability to perform general administrative duties; perform data entry, photocopies, etc.
- Ability to handle heavy work load and work well under pressure
- Understanding of industry terminology
- High school diploma or GED equivalent
Skills:
- Ideal candidate will possess a “can do” attitude with a “will do” work ethic
- Must have the ability to work in a fast paced environment
- Strong verbal and written communication skills
- Experience with Profit Tool helpful
- Transportation industry knowledge and experience is a plus
- Computer skills, including MS Office/Excel.
Forward Air is an Equal Opportunity employer.
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