What are the responsibilities and job description for the Air Import Supervisor position at Forward?
Position: Import Supervisor
Compensation: $75,000 - 85,000 Annually
Core Responsibilities & Duties:
- Supervise a team of import agents to ensure timely customs clearance and transport of shipments
- Delegate work, prioritize tasks, and adapt to changing situations to assign work procedures
- Solve problems that may arise with customer shipments
- Support billing functions as needed
- Maintain up-to-date customer profiles and rate structures, supports sales team with customer information and rates
- Support the negotiation of rates and contracts with shipping companies and suppliers to optimize costs
- Provide guidance and support to team members on customs procedures, documentation requirements, and trade compliance
- Develop and implement standard operating procedures to increase operational efficiency and reduce errors
- Other duties as assigned
Job Requirements & Qualifications:
- 3 years experience as Import supervisor
- Excellent customer service skills
- Excellent verbal and written communication
- Computer skills, including Microsoft Office products including Word, Excel, Outlook, etc.
- Excellent problem solving abilities
- Leadership skills and ability to successfully delegate tasks across team spectrum
- Willing to go the extra mile for the customer, company, and team
- Ability to work under minimal supervision
- Excellent track record in the freight forwarding industry
What We Offer:
- Competitive base salary
- Paid time off within the first year of employment, sick time and holidays
- Company provided life insurance
- Health, vision, and dental insurance options
- Commuter benefit plan
- Optional supplemental life insurance
- 401(k)
- A great place to work with a terrific culture
#LI-Onsite #LI-KB1
Salary : $75,000 - $85,000