Service Center Resource Specialist

Grow Your Career. Change Lives. Make an Impact.

At Forward Service Corporation (FSC), our mission is simple: empower individuals and families to overcome barriers, achieve financial stability, and build brighter futures. As a nonprofit organization serving communities across Wisconsin, we believe meaningful work starts with passionate people who want to make a difference.

We're seeking a full-time Service Center Resource Specialist to join our team. If you're organized, customer-focused, and enjoy helping others navigate resources and services, this could be the perfect opportunity for you.

As a Service Center Resource Specialist, you'll serve as a vital connection between individuals seeking assistance and the programs designed to help them succeed. In this role, you will:

• Manage W-2 Request for Assistance (RFA) work items and support inquiries received through FSC and Service Center inboxes.
• Provide professional, compassionate customer service aligned with FSC's mission and values.
• Coordinate referrals and connect applicants to programs and community resources that meet their needs.
• Maintain and update resource information within the CARE network.
• Accurately enter and maintain participant information in CARES, CWW, and other required systems.
• Ensure documentation is processed and scanned into state systems in a timely manner.
• Obtain and maintain Resource Specialist (RS) certification as required by state regulations.

• High school diploma or equivalent required.
• One year of related customer service, administrative, human services, or office support experience preferred.
• Strong communication, organization, and data-entry skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Passion for helping others and contributing to positive community outcomes.

We know our employees are our greatest asset. That's why we offer:

• Starting pay of $21.36/hour or higher, based on relevant experience.
• Generous PTO package with up to 4 weeks accrued during your first year.
• 12 paid holidays, including Juneteenth.
• Health, Dental, Vision, Disability, and Life Insurance.
• 401(k) with company match.
• Ongoing training, professional development, and leadership growth opportunities.
• A supportive culture where your work directly impacts individuals, families, and communities.

At FSC, every conversation, referral, and resource connection has the potential to change a life. If you're looking for a meaningful career with purpose, growth opportunities, and exceptional benefits, we'd love to hear from you.

At Forward Service Corporation we seek diversity. Differing perspectives lead to innovation. We are an equal opportunity employer and invite applications from candidates from all backgrounds. All qualified candidates will receive consideration for employment and promotion without regard to age, ancestry, arrest or conviction record, color, creed, disability, marital status, national origin, race, religion, sex, sexual orientation, gender identity or veteran status.