Patient Care Coordinator/Administrative Assistant

Forward Physical Therapy is seeking a dedicated, energetic, and highly organized Patient Care Coordinator & Administrative Assistant to join our growing team in Edgerton, WI or Fitchburg, WI.

This is not your average front desk position. We are looking for someone who thrives in a fast-paced environment, enjoys helping people, and wants to be part of a fitness-forward healthcare culture focused on exceptional patient experiences.

The ideal candidate will play a vital role in ensuring seamless patient care coordination and administrative support within our orthopedic physical therapy gym while helping create a positive, welcoming environment for both patients and teammates.

Responsibilities

• Greet and assist patients in a friendly, professional, and energetic manner
• Schedule patient evaluations, follow-up visits, and manage provider schedules efficiently
• Maintain accurate patient records and update medical histories
• Handle incoming calls, inquiries, and patient requests promptly
• Verify insurance information and assist with billing and administrative processes
• Collaborate with providers and team members to ensure excellent patient care delivery
• Help maintain organized clinic operations in a fast-paced environment
• Assist with community events, clinic initiatives, and other operational needs as appropriate

Skills & Qualifications

• Proficiency in medical office procedures and terminology preferred
• Strong organizational skills with excellent attention to detail
• Excellent communication and interpersonal abilities
• Ability to multitask and problem solve in a fast-paced environment
• Experience in healthcare administrative support, scheduling, billing, or customer service preferred
• Experience with EMR systems is a plus

What We’re Looking For

• Motivated to practice semi-independently and take ownership of responsibilities
• Interested in working with a group of clinicians who are passionate about physical therapy, movement, and exercise science
• Excited to work in a collaborative, feedback-rich environment
• Interested in joining a growing team that prioritizes quality over quantity
• Positive, adaptable, and team-oriented mindset
• Prioritizes their own health and wellness (exercises consistently or values an active lifestyle)

Position Details

• Full-time position
• 40-hour scheduled work week
• Some evening availability preferred
• Orthopedic and sports medicine setting
• Direct access healthcare environment

Forward Physical Therapy is committed to helping people move better, feel stronger, and return confidently to the activities they love. We believe culture matters, and we intentionally build a team that values growth, professionalism, fitness, teamwork, and meaningful patient relationships.

If you are someone who enjoys connecting with people, staying organized, and contributing to a high-energy healthcare environment, we would love to hear from you.

Job Types: Full-time, Part-time

Pay: $19.00 - $25.00 per hour

Benefits:

• 401(k) 2% match
• Flexible schedule

Experience:

• Customer service: 1 year (Preferred)
• Medical terminology: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Ability to Commute:

• Fitchburg, WI 53719 (Required)

Work Location: In person

Salary : $19 - $25