What are the responsibilities and job description for the Medical Assistant position at Forward Health LLC?
Medical Assistant – High‑Volume Clinic
Location: Scottsdale Clinic — Princess & the 101 Compensation: $22–$25/hr DOE
At The Insomnia & Sleep Institute of Arizona, we’re dedicated to helping our community sleep better, feel better, and live better. Our team delivers exceptional, patient‑centered sleep medicine care—and we can only do that with a strong, reliable, and positive support team.
If you thrive in a fast‑paced environment, love staying organized, and take pride in being the person everyone can count on, you’ll feel right at home here. You’ll join a hardworking, friendly, and supportive group that truly values your energy, your efficiency, and your heart for patient care.
Who You Are
You stay calm, focused, and collected—even when the schedule gets full and the phones don’t stop.
You multitask with ease while keeping accuracy and patient experience front and center.
You show up on time, every time, and take reliability seriously.
You keep yourself organized, efficient, and moving throughout the day.
You don’t wait for reminders—you see what needs to be done and jump in confidently.
What You’ll Do
You’ll be a key part of keeping our clinic running smoothly and our patients feeling cared for. Your daily responsibilities will include:
Front desk support: greeting patients, managing check‑in, answering phones, and keeping the flow moving.
Taking vitals, rooming patients, and assisting providers to keep schedules on track.
Chart prep, chart audits, and ensuring documentation is complete and accurate.
Managing medication prior authorizations and submitting them on time.
Handling treatment estimate discussions and guiding patients through financial expectations with warmth and professionalism.
Collecting copays and outstanding balances while maintaining a friendly, calm demeanor.
Scheduling follow‑ups, office visits, and sleep studies.
Downloading devices, supporting workflow needs, and completing tasks by deadline—no missed steps.
Communicating clearly with patients, providers, and teammates to keep everyone aligned and supported.
Requirements
5 years of MA experience in a high‑volume medical office.
MA certification and active BLS.
Proven ability to multitask, stay organized, and work quickly.
Excellent punctuality and reliable transportation—non‑negotiable.
Comfortable with a fast pace, high expectations, and frequent workflow changes.
Bilingual Spanish preferred.
Confident using multiple software platforms including Athena, Luma, Parachute, and Microsoft Teams (used heavily for communication and workflow).
Benefits
Full Medical, Dental, and Vision coverage
401(k) after 1 year of employment
Company‑paid Life Insurance
Short‑Term & Long‑Term Disability
10 Paid Holidays
3 Weeks PTO in your first year
Salary : $22 - $25