Sales Operations Administrator

About Forward Global:

Forward Global is a leading international risk and reputation management group. We design custom solutions for global corporations, law firms, litigation funders, private equity and venture capital firms, foreign governments, international associations, NGOs, high-net-worth individuals, and family offices.

Our group brings together over 350 advisors with diverse backgrounds in international strategy, communications, politics, policy, and digital content creation. Headquartered in Washington, D.C., we also have offices in New York, Miami, Paris, Brussels, Montreal, London, and Abidjan.

Position Overview:

We are seeking a highly organized and detail-oriented Sales Operations Administrator to support commercial leads and the business development function at Forward Global. In this role, you will assist with the day-to-day administrative tasks, data management, and process optimization to ensure the smooth operation of our sales function. This is an excellent opportunity for someone who is passionate about sales, technology, and helping drive operational efficiency in a fast-paced environment.

This role is on-site at our Georgetown, Washington D.C. office, five days a week.

Key Responsibilities:

• Assist the commercial leads with administrative tasks such as managing schedules, preparing presentations, and data entry.
• Conduct industry research to identify trends, competitive insights, and opportunities for growth.
• Source and qualify leads for potential new clients to support business development efforts.
• Assist commercial leads in onboarding new clients, ensuring a smooth handoff and integration process
• Ensure the accuracy of customer information in the CRM system (e.g., Salesforce), including updating records, managing leads, and tracking opportunities.
• Assist with data collection and reporting to track sales performance, pipeline health, and other key metrics.
• Prepare and provide reports and insights to leadership.
• Help maintain and update sales collateral, proposals, and contracts to ensure commercial leads have up-to-date materials.
• Work closely with finance to ensure alignment and smooth processes.
• Assist with identifying inefficiencies in sales processes and suggest improvements to optimize operations.
• Manage setup of sales tools and platforms.

Ideal Profile

• A degree in business administration, marketing, or a related field is preferred.
• Prior experience in sales operations, administrative support, or a related field required.
• Experience in a professional services or consulting setting is a plus.
• Proficiency with CRM software (Salesforce required), Microsoft Office Suite (Excel, PowerPoint, Word), and basic data analysis tools.
• Experience with sales tools (e.g., Salesforce, Pardot, or other sales enablement platforms).
• Strong ability to manage multiple tasks and maintain accuracy in all work.
• Excellent written and verbal communication skills.
• Highly organized, with the ability to prioritize tasks and meet deadlines.
• Collaborative and willing to work with various teams across the organization.
• Ability to thrive in a fast-paced, entrepreneurial environment and be open to change.

Forward Global welcomes the applications from all qualified candidates. As an equal opportunity employer, the Group promotes an inclusive and diverse work environment.