What are the responsibilities and job description for the Loan Servicing Specialist position at Forward Bank?
Named American Banker’s “Best Banks to Work For” SIX consecutive years, and now CertifiedTM by Great Place To Work. Here’s your chance to move your career FORWARD and see what all the excitement is about!
Forward Bank is seeking a full-time Loan Servicing Specialist to join our Loan Operations team. This position plays a key role in the post-closing process of consumer and mortgage loans, ensuring the accurate and timely finalization of loan files.
Key Responsibilities:
- Complete system checkbacks for newly booked loans to verify accuracy.
- Submit and follow up on lien requests (mortgages, UCCs, and titles) to ensure timely recording and satisfaction.
- Monitor lien perfection and manage ticklers for UCC continuations, recorded mortgages, and title policies.
- Process loan transactions including payments, reversals, advances, autopay setup, payoffs, and escrow disbursements.
- Handle PMI cancellations, partial releases, flood determinations, and flood monitoring.
- Respond to internal and external servicing inquiries, including payoff requests, lien releases, and corrections.
- Support investor servicing for mortgage loans (e.g., PMI removal, loan-level updates, Fannie/MPF prep).
- Perform document imaging and indexing for lien releases, satisfactions, and other servicing documentation.
- Support escrow servicing tasks including disbursing property taxes, completing annual escrow analysis, and managing tax exceptions.
- Participate in a rotating task structure to support cross-training, workload balance, and team coverage.
Qualifications:
- High school diploma or GED required; additional bank-related training preferred.
- 1-2 years of related experience in loan servicing, operations, or post-closing, or an equivalent combination of education and experience.
- Strong attention to detail, organizational, and time management skills.
- Ability to work independently while maintaining high accuracy.
Join our team and help us live our mission…..To Move Our Communities Forward!
