What are the responsibilities and job description for the Customer Support Representative position at Forward Bank?
Named American Banker’s “Best Banks to Work For” SIX consecutive years, and now CertifiedTM by Great Place To Work. Join the FORWARD team and see what all the excitement is about!
Forward Bank has an exciting opportunity for a full time Virtual Customer Support Representative. The Virtual CSR assists our customers with various banking needs through our network of Interactive Teller Machines (ITMs). Located in one of Forward’s branch locations, the Virtual CSR can assist customers at any location through the ITM video functionality. Day to day responsibilities include assisting ITM customers with various questions and transactions, resolving problems, and identifying and recommending products and services to meet customer needs.
Qualifications
Forward Bank has an exciting opportunity for a full time Virtual Customer Support Representative. The Virtual CSR assists our customers with various banking needs through our network of Interactive Teller Machines (ITMs). Located in one of Forward’s branch locations, the Virtual CSR can assist customers at any location through the ITM video functionality. Day to day responsibilities include assisting ITM customers with various questions and transactions, resolving problems, and identifying and recommending products and services to meet customer needs.
Qualifications
- Solid understanding of financial products and services
- Exceptional interpersonal and communication skills to interact and communicate with a diverse customer base
- Demonstrated problem solving skills with the ability to make sound decisions and exercise independent judgment
- Ability and willingness to learn new technology and software; good working knowledge of Microsoft Office Suite
- Strong organizational skills with the ability to prioritize multiple tasks in a fast paced environment, while maintaining strong attention to detail and accuracy