What are the responsibilities and job description for the Branch Office Manager position at Forward Bank?
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Forward Bank seeks an experienced Branch Office Manager for our Park Falls location. The Office Manager is responsible for the efficient operation of the branch location, ensuring an exceptional customer experience, as well as new business development and retention of existing customer relationships.
Key Responsibilities:
- Coaches and mentors branch staff to deliver an exceptional customer service experience and promote customer relationship development.
- Drives the sales and service process, leading team to achieve performance goals
- Performs full range of duties pertaining to opening, closing and maintenance of all types of deposit accounts, consumer loans, and lines of credit.
- Ensures efficient day to day operation of branch, coordinating any routine facilities issues.
Qualifications
- Associate degree in business or related field, plus four years of related experience. Equivalent combination of education and experience will be considered.
- 2-3 years of experience in a supervisory role is preferred.
- Positive attitude with superior communication skills and team oriented focus
- Strong organizational skills and attention to detail
- Ability to act with integrity, professionalism and confidentiality