What are the responsibilities and job description for the Warehouse Manager position at Forward Air?
Position: Warehouse Manager
Pay Rate: $90,000 - $100,000 per year
Core Responsibilities & Duties:
Ensure all Inbound & Outbound SLA goals are met while orders are shipping accurately according to client & customer needs
Managing the Operations of the warehouse including the following departments: Picking, Packing, Receiving, Traffic, Returns, VAS, Inventory & maintenance
Plan & execute that DTC & wholesale outbound shipping is on track while working with Traffic to ensure orders are shipping on time
Developing the warehouse leadership team:
Proactively train & position back up roles to ensure roles are back filled in the event of turnover or time off
Proactively supporting business initiatives by maximizing current employee skills while providing a challenging and rewarding work environment
Meeting with the Operations team, as a group and individually, to mentor and coach them to ensure goals are being met
Monitoring SCI & WMS to ensure orderbook is in line with our SLAs & addressing roadblocks or opportunities when they are not met
Work with upper management to optimize the processes of each department for efficiency & accuracy
Maintaining an awareness of business needs, including new policies, clients or processes
Ensure that all scheduled projects are successfully completed
Oversee that the facility and all employees are in compliance with current safety procedures
Enforce and maintain policies and procedures intended to ensure company compliance with local and federal regulations and standards
Interacting with the accounting department to ensure accurate billing and collections
Serving as the main point of contact for after-hours service-related issues and requests
Monitoring Operations team employees' PTO, UPTO, and overtime & ensuring timecards are being approved for each payroll cycle
Assisting in the preparation of Work Instructions and new customer onboarding procedures and standards
Maintaining regular contact with CS & higher management for updates, changes & improvements
Qualifying and interviewing job candidates for the warehouse departments with the assistance of the Human Resource team
Conducting yearly performance reviews for warehouse team members
Providing corrective action plans to employees that have made errors or are performing below expectations & separating with employees that do not meet our expectations
Maintaining and protecting the confidentiality of employee records, and other sensitive information
Assuming additional duties as required by the business or assigned by the Upper Manager
Job Requirements & Qualifications:
4 years of management and operations experience in 3PL or warehouse equivalent jobs
2 years of experience utilizing a Warehouse Management System
Ability to be certified & train warehouse staff in motorized material handling equipment
Comprehensive knowledge of the transportation, freight, and logistics industry
Ability to occasionally travel in order meet business needs
Strong organization and project management skills
Excellent communication, sales, leadership, teamwork, and negotiation skills
Proven ability to recruit, train, and motivate personnel to balance staffing strength with profitability and growth
Ability to establish credibility and be decisive while recognizing and supporting the organization's preferences and priorities
Sound administrative skills and well-developed management skills
Strong analytical, numerical, and reasoning abilities
Strong customer service and interpersonal skills
Ability to listen, converse and communicate effectively via phone and in writing while fostering relationships with customers and prospects
Computer Knowledge- Word, Excel, Outlook, and other programs
Strong work ethic
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Forward Air is an Equal Opportunity employer.
Salary : $90,000 - $100,000