Supervisor, Contract Logistics Operations

Job Description

Position: Supervisor, Contract Logistics Operations

Compensation: $90,000 - $105,000 Annually

Job Description

The Supervisor, Contract Logistics Operations is responsible for leading day-to-day warehouse operations, ensuring safe, efficient, and accurate execution of inbound, outbound, inventory, and fulfillment activities. They lead front-line warehouse associates and are accountable for operational performance, quality, safety, and customer service within the assigned area or shift. They play a critical role in driving productivity, adherence to standard work, and continuous improvement while supporting customer satisfaction and operational excellence objectives.

Responsibilities

• Supervise daily warehouse activities including receiving, storage, order fulfillment, packing, and shipping.
• Coordinate and prioritize work assignments for warehouse associates to meet service, quality, and productivity targets.
• Ensure inventory is received, handled, stored, and dispatched safely, accurately, and on time.
• Monitor workflow and labor utilization to support efficient operations.
• Ensure compliance with all safety, environmental, and operational policies and procedures.
• Promote and enforce safe work practices and actively support safety initiatives within the facility.
• Ensure adherence to standard work instructions and proper change control processes.
• Support audits and compliance activities related to quality and safety standards.
• Lead and support problem-solving activities related to service issues, quality defects, and process gaps.
• Participate in continuous improvement initiatives using Lean, Six Sigma, or similar methodologies.
• Identify opportunities to improve efficiency, accuracy, cost control, and service performance.
• Ensure standard operating procedures are current and consistently applied.
• Respond to operational issues and customer inquiries, making timely decisions to resolve service concerns.
• Escalate issues appropriately and collaborate with internal teams to ensure resolution.
• Support overall customer satisfaction through consistent, reliable operational execution.
• Provide day-to-day leadership, coaching, and direction to warehouse associates.
• Support training, onboarding, and skill development for team members.
• Reinforce performance expectations, accountability, and teamwork on the floor.
• All other duties as assigned to meet evolving business needs.
  
  

Qualifications

• Education: High School Diploma or General Education Development (GED)/equivalent required; Associate’s degree (or higher) in Supply Chain Management, Business, or a related field from an accredited college or university preferred.
• Experience: 3 years’ warehouse or distribution experience, including supervisory or team lead responsibilities.
• Demonstrated ability to supervise frontline teams in a fast-paced operational environment with a focus on inspiration and performance management.
• Ability to communicate effectively in English (verbal and written).
• Working knowledge of Warehouse Management Systems (WMS), Enterprise Resource Planning (ERP, i.e. SAP, Oracle, etc.), and reporting/data tools.
• Familiarity with inventory management, order fulfillment, and warehouse processes.
• Experience with Lean, Six Sigma, or continuous improvement methodologies.
• Exposure to quality, environmental, or safety management systems (e.g., ISO standards, OSHA or equivalent).
• Demonstrated discretion and confidentiality in handling and protecting sensitive information.
• Technical: Proficient with common office technologies, including Windows PCs, Microsoft O365 (Outlook, Word, Excel, PowerPoint, etc.) and web conferencing (Teams, Zoom, Webex, etc.)
• Environment: Comfort commuting to/from and working in a 100% on-site setting (listed in this posting), with travel for related meetings and events.
  
  

About Us

Since 1990, Forward Air has been a leading provider of ground transportation and related logistics services to the North American air freight and expedited LTL market. We offer surface shipping on an accelerated “time-definite” basis, delivering cargo at a specific time, but under less time-sensitive situations – supplying you with a cost effective, reliable alternative to air transportation. We work with companies of all sizes to develop tangible advantages and build the best products to meet your specific needs. Forward Air presents to the wholesale transportation community (logistics companies, freight forwarders, integrated air cargo carriers, passenger/ cargo airlines, and non-traditional shippers), a single-source provider that can deliver more supply chain services and a superior menu of choices. Throughout the years we have added supplementary lines to our linehaul service, such as full truckload operations (Truckload Services), final-mile coverage (Complete® Cartage), and an Airline Logistics program, and we will continue to expand our services to meet the changing needs and growth of our customer base.

Forward Air is structured to optimize both savings and service to our customers. Direct partnerships with owner-operators and other surface transportation providers, enable us to remain cost-competitive. The Forward Air network is designed with over 90 facilities located at or near major U.S. and Canadian airports, 12 regional sort centers and over 300 beyond points (secondary airports provided through our Complete Cartage service), creating one of the most comprehensive linehaul networks in the industry.

Ranked 3rd in Newsweeks 2022 " Americas Most Trustworthy Companies " publication