What are the responsibilities and job description for the Operations Coordinator position at Forward Air Corporation?
Job Description
Position: Operations Coordinator
Pay Rate: $47k annually
Schedule: Sun/Mon/Tues Every Other Wednesday 6am - 6pm
The Operations Coordinator provides critical support to Forward’s Truckload Brokerage operations by assisting with load management, data entry, carrier communication, and customer interaction. This foundational role is designed to build core competencies in logistics and transportation operations, supporting team members while developing skills necessary for future advancement within the organization.
Core Responsibilities & Duties
About Us
Since 1990, Forward Air has been a leading provider of ground transportation and related logistics services to the North American air freight and expedited LTL market. We offer surface shipping on an accelerated “time-definite” basis, delivering cargo at a specific time, but under less time-sensitive situations – supplying you with a cost effective, reliable alternative to air transportation. We work with companies of all sizes to develop tangible advantages and build the best products to meet your specific needs. Forward Air presents to the wholesale transportation community (logistics companies, freight forwarders, integrated air cargo carriers, passenger/ cargo airlines, and non-traditional shippers), a single-source provider that can deliver more supply chain services and a superior menu of choices. Throughout the years we have added supplementary lines to our linehaul service, such as full truckload operations (Truckload Services), final-mile coverage (Complete® Cartage), and an Airline Logistics program, and we will continue to expand our services to meet the changing needs and growth of our customer base.
Forward Air is structured to optimize both savings and service to our customers. Direct partnerships with owner-operators and other surface transportation providers, enable us to remain cost-competitive. The Forward Air network is designed with over 90 facilities located at or near major U.S. and Canadian airports, 12 regional sort centers and over 300 beyond points (secondary airports provided through our Complete Cartage service), creating one of the most comprehensive linehaul networks in the industry.
Ranked 3rd in Newsweeks 2022 " Americas Most Trustworthy Companies " publication
Position: Operations Coordinator
Pay Rate: $47k annually
Schedule: Sun/Mon/Tues Every Other Wednesday 6am - 6pm
The Operations Coordinator provides critical support to Forward’s Truckload Brokerage operations by assisting with load management, data entry, carrier communication, and customer interaction. This foundational role is designed to build core competencies in logistics and transportation operations, supporting team members while developing skills necessary for future advancement within the organization.
Core Responsibilities & Duties
- Assist in managing load boards and scheduling pick-up and delivery appointments
- Communicate with carriers to confirm load details, pick-up times, and delivery schedules
- Ensure accurate and timely data entry into the McLeod Transportation Management System (TMS)
- Monitor daily load execution from pick-up through delivery under the guidance of senior team members
- Support the resolution of basic carrier or load-related issues by escalating to Operations Specialists
- Develop relationships with customer facilities to assist with loading and unloading coordination
- Collaborate with internal teams to identify and report operational gaps and discrepancies
- Provide administrative and operational assistance to Operations Management and Account Management teams
- Learn and apply standard operating procedures and best practices in logistics and transportation
- Other duties as assigned
- High school diploma or equivalent required; Bachelor’s degree in Business, Logistics, Supply Chain Management, or a related field preferred
- Interest in pursuing a career in logistics, transportation, or operations
- Excellent communication and interpersonal skills
- Strong attention to detail and organizational capabilities
- Ability to multitask and perform efficiently in a fast-paced environment
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook)
- Strong work ethic and eagerness to learn
- Effective time management and prioritization skills
- Basic problem-solving and analytical thinking abilities
- Team-oriented mindset with a collaborative approach
- Adaptability and willingness to take on new challenges
- Customer-focused attitude and professional demeanor
About Us
Since 1990, Forward Air has been a leading provider of ground transportation and related logistics services to the North American air freight and expedited LTL market. We offer surface shipping on an accelerated “time-definite” basis, delivering cargo at a specific time, but under less time-sensitive situations – supplying you with a cost effective, reliable alternative to air transportation. We work with companies of all sizes to develop tangible advantages and build the best products to meet your specific needs. Forward Air presents to the wholesale transportation community (logistics companies, freight forwarders, integrated air cargo carriers, passenger/ cargo airlines, and non-traditional shippers), a single-source provider that can deliver more supply chain services and a superior menu of choices. Throughout the years we have added supplementary lines to our linehaul service, such as full truckload operations (Truckload Services), final-mile coverage (Complete® Cartage), and an Airline Logistics program, and we will continue to expand our services to meet the changing needs and growth of our customer base.
Forward Air is structured to optimize both savings and service to our customers. Direct partnerships with owner-operators and other surface transportation providers, enable us to remain cost-competitive. The Forward Air network is designed with over 90 facilities located at or near major U.S. and Canadian airports, 12 regional sort centers and over 300 beyond points (secondary airports provided through our Complete Cartage service), creating one of the most comprehensive linehaul networks in the industry.
Ranked 3rd in Newsweeks 2022 " Americas Most Trustworthy Companies " publication
Salary : $47,000