What are the responsibilities and job description for the Maintenance Technician position at Forward Air Corporation?
Job Description
The Maintenance Technician is responsible for ensuring safe, efficient, and reliable operations across their terminal or warehouse facility. They play a critical role in minimizing downtime, supporting operations, and maintaining compliance with all safety and regulatory standards. They perform minor repairs, conduct routine and corrective maintenance, troubleshoot mechanical and electrical issues, and oversee the performance of both in‑house and vendor-supported systems.
Responsibilities
Forward Air is a leading asset-light provider of transportation services across the United States, Canada, and Latin America. We provide expedited less-than-truckload services, including local pick-up and delivery, shipment consolidation/deconsolidation, warehousing, and customs brokerage by utilizing a comprehensive national network of terminals. In addition, we offer truckload brokerage services, including dedicated fleet services, and intermodal, first and last-mile, high-value drayage services, both to and from seaports and railheads, dedicated contract and Container Freight Station warehouse and handling services. Forward also operates a full portfolio of multimodal solutions, both domestically and internationally, via Omni Logistics. Omni Logistics is a global provider of air, ocean, and ground services for mission-critical freight. We are more than a transportation company. Forward is a single resource for your shipping needs
We move freight, but we’re powered by people. Whether you’re in the warehouse, on the road, or behind the screen, every teammate keeps our global business in motion and brings logistics to life.
The Maintenance Technician is responsible for ensuring safe, efficient, and reliable operations across their terminal or warehouse facility. They play a critical role in minimizing downtime, supporting operations, and maintaining compliance with all safety and regulatory standards. They perform minor repairs, conduct routine and corrective maintenance, troubleshoot mechanical and electrical issues, and oversee the performance of both in‑house and vendor-supported systems.
Responsibilities
- Maintain safety compliance across all assigned areas and proactively identify and resolve potential hazards.
- Perform diagnostics, routine maintenance, inspections, and repairs on facility systems and structures.
- Repair, maintain, and troubleshoot HVAC, plumbing, electrical, and mechanical infrastructure.
- Conduct mechanical, electrical, plumbing, and structural repair work throughout the facility and terminal environment.
- Maintain and repair dock doors, roll‑up doors, guard rails, bollards, dock plates, and other freight-handling equipment.
- Identify and execute opportunities to perform repairs in-house when appropriate to reduce vendor costs and improve response time.
- Ensure equipment is safe, functional, and ready for use.
- Respond quickly to maintenance needs and implement preventative maintenance strategies.
- Maintain accurate documentation of all inspections, repairs, and maintenance activities.
- Oversee vendor support, including scheduling, service coordination, and account management.
- Obtain quotations, manage vendor contracts, and ensure vendors meet established service-level expectations.
- Maintain relationships with third‑party providers, including propane suppliers, fire‑panel services, access control systems, landscaping/irrigation, janitorial, electrical, plumbing, and HVAC professionals.
- Collaborate with internal teams to plan maintenance activities that support smooth terminal operations.
- All other duties as assigned to meet evolving business needs.
- Education: High school diploma or GED equivalent required.
- Certification/Licensure: Technical certifications in HVAC, electrical, plumbing, or related fields preferred.
- Experience: Previous maintenance/construction/skilled trades experience or apprenticeship preferred.
- Strong mechanical, electrical, and plumbing troubleshooting abilities.
- Ability to safely operate tools, lifts, ladders, forklifts, and other warehouse equipment.
- Strong written and verbal communication skills, with the ability to document work clearly.
- Ability to read and interpret schematics, equipment manuals, and maintenance documentation.
- Experience working in a warehouse, freight terminal, or industrial environment preferred.
- Demonstrated discretion and confidentiality in handling and protecting sensitive information.
- Technical: Proficient with common office technologies, including Windows PCs, Microsoft O365 (Outlook, Word, Excel, PowerPoint), and web conferencing platforms (Teams, Zoom, Webex).
- Environment: Comfort commuting to and working in a 100% on‑site environment (as listed in this posting).
Forward Air is a leading asset-light provider of transportation services across the United States, Canada, and Latin America. We provide expedited less-than-truckload services, including local pick-up and delivery, shipment consolidation/deconsolidation, warehousing, and customs brokerage by utilizing a comprehensive national network of terminals. In addition, we offer truckload brokerage services, including dedicated fleet services, and intermodal, first and last-mile, high-value drayage services, both to and from seaports and railheads, dedicated contract and Container Freight Station warehouse and handling services. Forward also operates a full portfolio of multimodal solutions, both domestically and internationally, via Omni Logistics. Omni Logistics is a global provider of air, ocean, and ground services for mission-critical freight. We are more than a transportation company. Forward is a single resource for your shipping needs
We move freight, but we’re powered by people. Whether you’re in the warehouse, on the road, or behind the screen, every teammate keeps our global business in motion and brings logistics to life.