Integration Manager

Job Description

Position: Integration Manager

As the Integration Manager at Forward Air, you will be responsible for overseeing the development, implementation, and support of B2B integrations. The ideal candidate is an experienced manager who can own and oversee daily integration processes and manages internal and vendor teams in delivering customer facing business critical integrations leveraging EDI and API technologies.

Core Responsibilities & Duties

• Manage internal and vendor EDI and API teams to deliver new customer onboarding within requested deliverable dates.
• Manage integration processes to ensure overall health of customer facing integrations.
• Identify, troubleshoot, and resolve integration related issues reported by customers and internal stakeholders.
• Work with various internal IT and business teams to provide the right mix of technology solutions.
• Maintain documentation for the onboarding engagement and SOP for steady support.
• Build and provide documentation for customer integration.
• Provide project status updates and overall onboarding and status visibility to stakeholders.
• Run performance evaluations for internal and external team including decision on hiring and firing.
  
  

Qualifications

• 5 years of experience working in Logistics EDI and API integrations.
• 5 years of management experience in managing multiple projects and meeting delivery timelines.
• Strong understanding of Supply Chain Logistics business.
• Strong oral and written communication skills.
• Strong understanding of data security.
• Experience working with Cleo, Open Text and Sterling B2B is a plus.
• Strong situational analysis and decision-making abilities.
  
  

Skills

• The ideal candidate will possess a “can do” attitude with a “will do” work ethic
• Ability to communicate effectively with all levels of internal and external team members.
• Ability to manage and supervise employees and vendor teams.
• Strong team player that thrives in a fast-paced environment
• Excellent communication and problem-solving skills
• Efficiently handle multiple projects simultaneously
• Able to communicate effectively in English (Oral and Written) across range of cultural differences
• Must be able to occasionally travel to multiple office locations.
  
  

Forward Air is an Equal Opportunity employer.

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About Us

Since 1990, Forward Air has been a leading provider of ground transportation and related logistics services to the North American air freight and expedited LTL market. We offer surface shipping on an accelerated “time-definite” basis, delivering cargo at a specific time, but under less time-sensitive situations – supplying you with a cost effective, reliable alternative to air transportation. We work with companies of all sizes to develop tangible advantages and build the best products to meet your specific needs. Forward Air presents to the wholesale transportation community (logistics companies, freight forwarders, integrated air cargo carriers, passenger/ cargo airlines, and non-traditional shippers), a single-source provider that can deliver more supply chain services and a superior menu of choices. Throughout the years we have added supplementary lines to our linehaul service, such as full truckload operations (Truckload Services), final-mile coverage (Complete® Cartage), and an Airline Logistics program, and we will continue to expand our services to meet the changing needs and growth of our customer base.

Forward Air is structured to optimize both savings and service to our customers. Direct partnerships with owner-operators and other surface transportation providers, enable us to remain cost-competitive. The Forward Air network is designed with over 90 facilities located at or near major U.S. and Canadian airports, 12 regional sort centers and over 300 beyond points (secondary airports provided through our Complete Cartage service), creating one of the most comprehensive linehaul networks in the industry.

Ranked 3rd in Newsweeks 2022 " Americas Most Trustworthy Companies " publication