Client Success Administrator

Company Overview

JOB DESCRIPTION

Ramp Logistics is a global fulfillment solution, trusted by brands for over 20 years to ship customer orders with consistency, speed, & ease. Delivering peace-of-mind, one order at a time. We help our brands simplify & navigate the complexities of their entire supply chain, from factory to customer.

Position: Client Success Administrator

Compensation: $22.00 - $25.00 / Hour

Job Description

The Client Success Administrator is responsible for supporting daily warehouse, logistics, and customer service activities to ensure efficient and accurate order flow. The Client Success Administrator will monitor shipment status, resolve order issues, prepare documentation such as receipts and BOLs, and assist with billing and client reporting. This position requires strong organizational skills, attention to detail, and the ability to collaborate effectively across warehouse and customer service teams.

Core Responsibilities & Duties

• Create and manage receipts in Warehouse Management System (WMS) for inbound shipments
• Send receipt emails to clients with summary reports, chargebacks, and discrepancy details
• Log additional billing entries related to receiving activity
• Maintain and update logs for cross dock shipments and routing activity
• Route and ship orders according to required cancel dates
• Collect, scan, and file Bills of Lading (BOLs); send copies to clients daily
• Create manual or specialized labels as needed (e.g., Dangerous Goods)
• Organize, log, and print labels or tickets received from third-party services
• Communicate with clients to resolve order or labeling issues
• Assist with reships, billing entries, and return label creation
• Resolve order processing issues and release orders held for shortages
• Process routine service requests such as order changes or cancellations
• Respond to incoming client phone calls and emails
• Other duties as assigned
  
  

Job Requirements & Qualifications

• At least 1-2 years’ experience in a customer service or customer-facing role
• Strong written and oral communication skills
• Strong organizational and planning skills
• Teamwork and collaboration skills, ability to interact at all levels of the organization
• Problem-solving ability
• Ability to quickly learn new software and reporting tools
• Ability to effectively manage multiple priorities in a dynamic, fast-paced environment with strict deadlines
• Maintain a positive, customer-centric mindset focused on solutions
• Experience working with WMS systems or ERP systems (such as Manhattan or Netsuite)
• Experience working within a 3PL fulfillment service specializing in apparel and footwear
  
  

What We Offer

• Competitive base salary
• Paid time off within the first year of employment, sick time and holidays
• Company provided life insurance
• Health, vision, and dental insurance options
• Commuter benefit plan
• Optional supplemental life insurance
• 401(k)
• Wellness program
• A great place to work with a terrific culture
  
  

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About Us

Since 1990, Forward Air has been a leading provider of ground transportation and related logistics services to the North American air freight and expedited LTL market. We offer surface shipping on an accelerated “time-definite” basis, delivering cargo at a specific time, but under less time-sensitive situations – supplying you with a cost effective, reliable alternative to air transportation. We work with companies of all sizes to develop tangible advantages and build the best products to meet your specific needs. Forward Air presents to the wholesale transportation community (logistics companies, freight forwarders, integrated air cargo carriers, passenger/ cargo airlines, and non-traditional shippers), a single-source provider that can deliver more supply chain services and a superior menu of choices. Throughout the years we have added supplementary lines to our linehaul service, such as full truckload operations (Truckload Services), final-mile coverage (Complete® Cartage), and an Airline Logistics program, and we will continue to expand our services to meet the changing needs and growth of our customer base.

Forward Air is structured to optimize both savings and service to our customers. Direct partnerships with owner-operators and other surface transportation providers, enable us to remain cost-competitive. The Forward Air network is designed with over 90 facilities located at or near major U.S. and Canadian airports, 12 regional sort centers and over 300 beyond points (secondary airports provided through our Complete Cartage service), creating one of the most comprehensive linehaul networks in the industry.

Ranked 3rd in Newsweeks 2022 " Americas Most Trustworthy Companies " publication