What are the responsibilities and job description for the Air International Gateway Operations Manager position at Forward Air Corporation?
Job Description
Position: Air International Gateway Operations Manager
Pay Rate: 125K - 175K per year
Job Description
The Air International Gateway Operations Manager oversees daily international air import and export operations, supervising a team of air product agents to ensure timely customs clearance, export controls, compliant documentation, and efficient shipment movement. This role manages workload distribution, resolves shipment issues, supports billing and rate management, and drives operational efficiency through strong team leadership and standardized procedures.
Core Responsibilities & Duties
Position: Air International Gateway Operations Manager
Pay Rate: 125K - 175K per year
Job Description
The Air International Gateway Operations Manager oversees daily international air import and export operations, supervising a team of air product agents to ensure timely customs clearance, export controls, compliant documentation, and efficient shipment movement. This role manages workload distribution, resolves shipment issues, supports billing and rate management, and drives operational efficiency through strong team leadership and standardized procedures.
Core Responsibilities & Duties
- Supervise a team of import & export agents to ensure timely customs clearance and transport of shipments
- Ability to build and foster a dynamic team culture aligned with our company values
- Delegate work, prioritize tasks, and adapt to changing situations to assign work procedures
- Solve problems that may arise with customer shipments
- Oversees billing processes, coordinate collections and resolve major billing problems
- Maintain up-to-date customer profiles and rate structures, supports sales team with customer information and rates
- Negotiate rates and contracts with shipping companies and suppliers to optimize costs
- Provide guidance and support to team members on customs procedures, documentation requirements, and trade compliance
- Develop and implement standard operating procedures to increase operational efficiency and reduce errors
- Other duties as assigned
- 3 years experience as Import manager
- Excellent customer service skills
- Excellent verbal and written communication
- Computer skills, including Microsoft Office products including Word, Excel, Outlook, etc.
- Excellent problem solving abilities
- Leadership skills and ability to successfully delegate tasks across team spectrum
- Willing to go the extra mile for the customer, company, and team
- Ability to work under minimal supervision
- Excellent track record in the freight forwarding industry
- Competitive base salary
- Paid time off within the first year of employment, sick time and holidays
- Company provided life insurance
- Health, vision, and dental insurance options
- Commuter benefit plan
- Optional supplemental life insurance
- 401(k)
- A great place to work with a terrific culture