What are the responsibilities and job description for the Provisioning - Support Analyst I position at Forvis Mazars US?
Description & Requirements
At Forvis Mazars, the Firm Technology Services (FTS) team delivers exceptional and innovative technology solutions to ensure we are providing effective and innovative solutions to the Firm's clients. FTS's commitment to engagement ensures their services always add value, never detracting from involvement.
What You Will Do
The Provisioning - Support Analyst I provides provisioning services out of the Enterprise Depot. Professionals in this role are responsible for warehousing equipment and distribution services of firm hardware, which includes workstations, laptops, tablets, mobile devices, and peripherals. Responsibilities also include user account provisioning, which is the process of granting privileges and permissions to users or groups based on their role. It also involves the creation, modification, and deletion of user accounts and permissions. This position also requires maintaining up to date records and status of configurations items within the service management system.
About Forvis Mazars, LLP
Forvis Mazars, LLP is an independent member of Forvis Mazars Global, a leading global professional services network. Ranked among the largest public accounting firms in the United States, our 7,000 team members deliver assurance, tax, and consulting services to clients in all 50 states and internationally.
With a legacy spanning more than 100 years, we're building something different. We are guided by a shared promise: Together, we create extraordinary experiences. That means delivering an Unmatched Client Experience® while creating a workplace where relationships matter, learning fuels growth, and every person feels valued and supported to thrive.
What We Offer
Our robust total rewards program and flexible work environment reflect our commitment to people, careers, and well-being-empowering our team to grow and thrive while delivering exceptional service. To explore what makes working at Forvis Mazars special, visit www.forvismazars.us/careers.
Legal Notice
Forvis Mazars, LLP is an equal opportunity/affirmative action employer in accordance with applicable law. Employment selection and related decisions are made without regard to age, race, color, sex, sexual orientation, national origin, religion, genetic information, disability, protected veteran status, gender identity, or other protected classifications.
It is Forvis Mazars, LLP standard policy not to accept unsolicited referrals or resumes from any source other than directly from candidates.
Forvis Mazars, LLP expressly reserves the right not to consider any unsolicited referrals, resumes or CVs from vendors including and without limitation, search firms, staffing agencies, fee-based referral services, and recruiting agencies.
Forvis Mazars, LLP further reserves the right not to pay a fee to a recruiter or recruiting agency unless such recruiter or recruiting agency has a signed vendor agreement with Forvis Mazars, LLP. Any resume(s) or CV(s) submitted to anyone working for Forvis Mazars, LLP, or submitted to a Forvis Mazars, LLP general email, without having a Forvis Mazars, LLP vendor agreement in place, will be considered the property of Forvis Mazars, LLP.
Illinois Wage Transparency
Pursuant to Illinois' Equal Pay Act, the salary range displayed is for the Illinois market. The salary for this role will be based on the experience, education, and skill set of the individual for the position. Non-exempt/hourly positions will be eligible for time and half pay for employees that work over 40 hours in a workweek. Benefits are eligibility-based and could include group health plan benefits, 401(K), bonuses, profit-sharing contributions, flexible time off, and parental leave. For more information on benefits, please visit https://resourcecenter.forvismazars.us/. Forvis Mazars reserves the right to make changes to the salary range based on business needs.
IL Minimum Salary (USD)
$ 52700
IL Maximum Salary (USD)
$ 70300
At Forvis Mazars, the Firm Technology Services (FTS) team delivers exceptional and innovative technology solutions to ensure we are providing effective and innovative solutions to the Firm's clients. FTS's commitment to engagement ensures their services always add value, never detracting from involvement.
What You Will Do
The Provisioning - Support Analyst I provides provisioning services out of the Enterprise Depot. Professionals in this role are responsible for warehousing equipment and distribution services of firm hardware, which includes workstations, laptops, tablets, mobile devices, and peripherals. Responsibilities also include user account provisioning, which is the process of granting privileges and permissions to users or groups based on their role. It also involves the creation, modification, and deletion of user accounts and permissions. This position also requires maintaining up to date records and status of configurations items within the service management system.
- Maintain a courteous and professional manner when interacting with Forvis Mazars personnel
- Achieve and maintain high quality in work, client relations and team relations
- Meet performance metrics and standards
- Adheres to written procedures, checklists and all quality control associated with project deployments
- Ability to retain and protect confidential material
- Direct requests and unresolved issues to their manager
- Deliver excellent customer service by phone, email, instant messaging, and video conference
- Record details of actions taken inquiries, comments, and complaints Follow up on end-user interactions
- Responsible for keeping the end user informed of status of their ticket and to set realistic expectations
- Equipment received and shipped from the depot must be validated, inspected, inventoried, and recorded into ITAM (IT Asset Management)
- Provision boxes, packaging material and shipping labels for users to send old eplaced equipment to the depot
- Image Windows based systems following written process and guidelines
- Ensure each system is encrypted to the standards of FTS Risk and Compliance guidelines before deployment from depot
- All equipment sent back to the depot from user shall be refurbished for reutilization purpose
- Coordinate with user to complete PC migration before deploying laptops to destination
- Prepare and clean systems that need to be retired or returned to leasing vendor
- High school diploma or equivalent
- Associate's Degree
- 1 year of relevant support center work experience
About Forvis Mazars, LLP
Forvis Mazars, LLP is an independent member of Forvis Mazars Global, a leading global professional services network. Ranked among the largest public accounting firms in the United States, our 7,000 team members deliver assurance, tax, and consulting services to clients in all 50 states and internationally.
With a legacy spanning more than 100 years, we're building something different. We are guided by a shared promise: Together, we create extraordinary experiences. That means delivering an Unmatched Client Experience® while creating a workplace where relationships matter, learning fuels growth, and every person feels valued and supported to thrive.
What We Offer
Our robust total rewards program and flexible work environment reflect our commitment to people, careers, and well-being-empowering our team to grow and thrive while delivering exceptional service. To explore what makes working at Forvis Mazars special, visit www.forvismazars.us/careers.
Legal Notice
Forvis Mazars, LLP is an equal opportunity/affirmative action employer in accordance with applicable law. Employment selection and related decisions are made without regard to age, race, color, sex, sexual orientation, national origin, religion, genetic information, disability, protected veteran status, gender identity, or other protected classifications.
It is Forvis Mazars, LLP standard policy not to accept unsolicited referrals or resumes from any source other than directly from candidates.
Forvis Mazars, LLP expressly reserves the right not to consider any unsolicited referrals, resumes or CVs from vendors including and without limitation, search firms, staffing agencies, fee-based referral services, and recruiting agencies.
Forvis Mazars, LLP further reserves the right not to pay a fee to a recruiter or recruiting agency unless such recruiter or recruiting agency has a signed vendor agreement with Forvis Mazars, LLP. Any resume(s) or CV(s) submitted to anyone working for Forvis Mazars, LLP, or submitted to a Forvis Mazars, LLP general email, without having a Forvis Mazars, LLP vendor agreement in place, will be considered the property of Forvis Mazars, LLP.
Illinois Wage Transparency
Pursuant to Illinois' Equal Pay Act, the salary range displayed is for the Illinois market. The salary for this role will be based on the experience, education, and skill set of the individual for the position. Non-exempt/hourly positions will be eligible for time and half pay for employees that work over 40 hours in a workweek. Benefits are eligibility-based and could include group health plan benefits, 401(K), bonuses, profit-sharing contributions, flexible time off, and parental leave. For more information on benefits, please visit https://resourcecenter.forvismazars.us/. Forvis Mazars reserves the right to make changes to the salary range based on business needs.
IL Minimum Salary (USD)
$ 52700
IL Maximum Salary (USD)
$ 70300
Salary : $52,700 - $70,300