What are the responsibilities and job description for the Front Desk Sales and Customer Service position at Forum Fitness?
Job Summary
We are seeking an energetic and customer-focused Front Desk Sales and Customer Service Associate to join our dynamic team! In this role, you will be the first point of contact for customers, providing exceptional service while driving sales and ensuring a welcoming environment. Your enthusiasm, communication skills, and ability to handle multiple tasks will help create a positive experience for every visitor. This paid position offers an exciting opportunity to develop your retail and sales skills in a fast-paced setting.
Duties
- Greet customers warmly and assist them with their inquiries at the front desk, creating a friendly and inviting atmosphere
- Promote products through engaging demos and upselling techniques to maximize sales opportunities
- Operate POS (Point of Sale) systems accurately for transactions, including cash handling and credit card processing
- Maintain merchandising standards by stocking shelves, organizing displays, and ensuring products are well-presented
- Provide product information and conduct product demos to educate customers about features and benefits
- Manage phone etiquette by answering inquiries professionally, directing calls appropriately, and scheduling appointments when needed
- Assist with inventory management tasks such as stocking, merchandising, and inventory counts to ensure product availability
Requirements
- Previous retail sales or customer service experience preferred, especially in grocery or specialty stores
- Familiarity with POS systems and cash handling procedures is highly desirable
- Strong communication skills with the ability to engage customers effectively in both English and another language (bilingual preferred)
- Demonstrated supervising experience or leadership skills are a plus for those interested in growth opportunities
- Ability to perform basic math calculations accurately for transactions and inventory management
- Excellent phone etiquette and customer service skills to handle inquiries professionally
- Knowledge of retail math concepts such as discounts, totals, and profit margins is beneficial
- Comfortable working in a fast-paced environment with physical activities like stocking and merchandising
Join us today to be part of a vibrant team dedicated to delivering outstanding service while building your career in retail sales! This paid role is perfect for motivated individuals eager to develop their skills in customer engagement, sales techniques, and store operations.
Pay: From $14.00 per hour
Benefits:
- Employee discount
Work Location: In person
Salary : $14