Returns Processing Associate , South Kearny, New Jersey

Northeast - Kearney, NJ Distribution Center

Pay Range:  $15.92 -  $17.00

COMPANY OVERVIEW:

Working with the largest specialty retailer for outdoor home furnishings in the country at Fortunoff Backyard Store is an opportunity to live your best. You will have the opportunity to work with a superior distribution processing center You will be part of a company that is growing and evolving, providing endless possibilities for career advancement and financial success.

Working at Fortunoff Backyard Store is fun, rewarding, and exciting. You will be part of a team that is dedicated to providing an award-winning Fortunoff Backyard Store customer-first experience and you will have the opportunity to grow both personally and professionally. Apply now and let's make some big waves together at Fortunoff Backyard Store, taking your career to new heights and living your best with FBYS!

Job Title: Returns Associate

FLSA Status: Hourly Non-exempt

Location: South Kearny, NJ

Reports to: Inventory and Returns Manager

Schedule: M-F 6:00 am to 4:30 pm, occasional Saturdays 5:30 am to 12:00 pm

POSITION SUMMARY:

The Returns Associate is one of many core distribution positions. The incumbent is timely, well-organized, and prepared for the day and weekly workload. Grounded in the company’s core values, the Returns Associate employs critical thinking, organization, communication, and deductive reasoning skills to optimize distribution processes, standard operating procedures, and customer satisfaction, while leveraging a customer-centric, and forward-thinking mentality. Essential Functions and Responsibilities:

• Prints and reviews Driver Manifests reporting.
• Takes part, leads, and or facilitates the assemblies of various outdoor furniture products
• Closes out completed delivered Driver Manifests reporting, reviewing for clean signatures and house descriptions.
• Communicates with Customer Service or Stores of any customer notes/claims on the manifest.
• Checks Truck Pick Reports to ensure all the merchandise will be available for the load out, i.e. open POs, Store Inbound transfers, and possible inventory issues, in advance of that delivery day.
• Works Driver Returns area(s) returning merchandise, capturing photos (visual evidence), and coding merchandise as to the proper condition codes; for return to vendors.
• Assists vendors during 3rd party quality control inspections
• Set up and, ship daily UPS outbound packages.
• Communicates with customers and stores when required
• Assists in dispatching, and responding to driver-to-customer calls
• Processes service and store inquiries
• Assist in ordering supplies.

Additional Requirements:

• Previous experience handling furniture, indoor or outdoor, is a plus
• Experience with a computer, software and Windows operating system
• Experience in the returns area is a plus
• Perform duties as assigned by the team leader
• Punctuality, attendance, commitment, reliability, and integrity
• The ability to work well independently

Job Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Education and/or Experience: High school graduate from an accredited school. 1-3
years of experience in a warehouse, delivery, or inventory-related environment.

Language Skills: Ability to develop, compose, read, analyze, and interpret
spreadsheets and emails. Ability to effectively present information and respond to
questions from supervisors, sales personnel, customers, and the general public.

Mathematical Skills: Ability to calculate basic figures and amounts such as summing
inventory values, etc.

Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills: Ability to perform and understand the most intermediate level
functions of personal computers and MS Office. Ability to use the company’s enterprise
software system (FROG) and to understand all relevant inventory-related computer
tasks.

Physical Demands: The physical demands described here are representative of those
that must be met by an employee to successfully perform the essential functions of this
job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel, and reach with hands and arms. The employee is
occasionally required to sit, climb or balance, and stoop, kneel, crouch, or crawl.
The employee must frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include vision and color vision.

Work Environment: The work environment characteristics described here are
representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate to loud. The warehouse environment can range from cold to warm depending on the season.


Job Type: Full-time

Salary: Up to $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental Insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8-hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Kearny, NJ 07032: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Warehouse distribution: 1 year (Preferred)
• Merchandise Returns: 1 year (Required)

Work Location: In person