Senior Case Manager

Title:                          Senior Case Manager             

Unit:                          ATI/Family Services              

Reports to:                Program Supervisor    

Status:                       Full Time, Regular, Non-Exempt

Salary Range:           $27.47 -$30.22 per hour [Approximately $50,000 - $55,000 annually]

Location:                   Long Island City                    

Days/Hours:               Schedule varies: Monday through Friday, 9:00 AM – 5:00 PM and some                   

                                    evenings, 12:00 PM – 8:00 PM. Subject to change depending on program needs.

Organization Overview:

The Fortune Society, Inc. (Fortune) has been working for over 57 years in service to our mission: to support successful reentry from incarceration and promote alternatives to incarceration, thus strengthening the fabric of our communities. The organization has evolved into one of the nation’s preeminent reentry and justice-informed service organizations, providing formerly incarcerated people with the skills and wrap-around services needed to break the cycle of crime and incarceration and to build productive lives in their communities.

Fortune has grown steadily over the years to an agency with close to $90 million in annual budget with just under 600 staff. We anticipate that we will keep growing, both in size and depth of service. Fortune has a dual mission: both advocacy and service. The advocacy portion of our mission focuses on building a more just criminal legal system and reducing the barriers to reentry into society. The service side of Fortune has evolved to encompass a broad range of programs that started with employment and education and now includes a robust array of services, among them: alternatives to incarceration, supervised release, court advocacy, discharge planning within correctional facilities, licensed substance use and mental health treatment, a housing continuum ranging from emergency and transitional through permanent congregate and scattered site housing, assistance in obtaining benefits, a care management unit, HIV services, a food and nutrition program, and an arts program. Each service we provide is informed by the needs of the population we serve. Fortune currently serves approximately 14,000 people a year.. Our program models are recognized, both nationally and internationally, for their quality and innovation. We have locations in Brooklyn, The Bronx, Manhattan and Queens.

Position Summary:

The Senior Case Manager is responsible for case management duties, facilitating evidence-based groups, and overseeing case managers’ day-to-day responsibilities.

Core Competencies:

Mission and Fit: Embodies Fortune’s mission and values and will be an effective member of the team in furthering both. The candidate should exhibit compassion and understanding for our participants (wherever they are in their re-entry process) and embrace Fortune’s core value that none of us should be measured against the worst things we have done.

Leadership and Team Support: Demonstrates the ability to guide, mentor, and support team members effectively. Promotes collaboration, provides constructive feedback, and fosters a positive and inclusive work environment that encourages professional growth and accountability.

Strong Organizational Skills: Exhibits exceptional ability to prioritize tasks, manage time efficiently, and maintain accurate records. Ensures compliance with program protocols and deadlines while balancing multiple responsibilities in a fast-paced environment.

Effective Communication: Communicates clearly and professionally, both verbally and in writing. Actively listens, conveys information accurately, and adapts communication style to diverse audiences, including participants, colleagues, and external partners.

Essential Duties and Responsibilities:

• Monitor and guide case managers in their responsibilities.

• Perform chart audits of all case managers’ files in accordance with program protocol.

• Ensure accurate and timely data entry of all information into the agency’s database.

• Maintain and compile accurate data; submit monthly/quarterly reports to program supervisor.

• Provide accurate and timely data and information in court reports.

• Manage ATI toxicology processes, including labeling samples accurately and transferring toxicology reports and specimens to the appropriate destinations in compliance with program protocols.

• Assist in facilitating groups using evidence-based curriculum.

• Assist with program intake and assessments as needed.

• Perform case management duties, including weekly individual sessions with clients, referrals to community-based services, developing client schedules, and treatment plans.

• Assist clients in identifying and prioritizing needs.

• Monitor client attendance and compliance with mandate requirements.

• Conduct toxicology for clients as needed.

• Develop and maintain optimum collaboration among departments/programs and external agencies.

• Participate and conduct meetings and conferences.

• Engage in ongoing professional development.

• Perform other duties as assigned.

Qualifications:

• Two or more years of recent case management experience.
• High school diploma or GED/HSE required; some college preferred.
• Commitment to working with mandated participants with criminal justice involvement.
• Bilingual Spanish a plus.
• Strong Microsoft Office and database entry skills.
• Strong assessment and engagement skills.
• Strong written and verbal communication skills.
• Strong organizational and leadership skills.

We seek talented, dedicated individuals from all walks of life who possess a strong commitment to this mission.  Relevant personal experience is a plus.

Travel Requirements:

May require travel to other Fortune locations.

Physical Demands:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The responsibilities and requirements listed are representative of the knowledge, skills, minimum education, training, licensing, experience and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

The Fortune Society is an Equal Opportunity Employer. All qualified applicants will be afforded equal employment opportunities without discrimination because of conviction history, race, religion/creed, color, national origin, sex, age, disability, sexual orientation, gender identity, military status, predisposing genetic characteristics, victim of domestic violence status or marital status.

Salary : $27 - $30