APIP Senior Case Manager

Title:                    APIP Senior Case Manager
Unit:                    Family Services
Reports to:         Director of ATI & Family Services
Status:                Regular; Regular; Non-ExemptSalary:                 $30.22 per hour (approximately $55,000 annually)
Location:             Long Island City, Queens
Days/Hours:        Varies: Monday–Friday, 9:00am–5:00pm, 11:30am–7:30pm; subject to change based on program needs
 

Organization Overview

The Fortune Society, Inc. (Fortune) has been working for over 57 years in service to our mission: to support successful reentry from incarceration and promote alternatives to incarceration, thus strengthening the fabric of our communities. The organization has evolved into one of the nation’s preeminent reentry and justice-informed service organizations, providing formerly incarcerated people with the skills and wrap-around services needed to break the cycle of crime and incarceration and to build productive lives in their communities.

Fortune has grown steadily over the years to an agency with close to $90 million in annual budget with just under 600 staff. We anticipate that we will keep growing, both in size and depth of service. Fortune has a dual mission: both advocacy and service. The advocacy portion of our mission focuses on building a more just criminal legal system and reducing the barriers to reentry into society. The service side of Fortune has evolved to encompass a broad range of programs that started with employment and education and now includes a robust array of services, among them: alternatives to incarceration, supervised release, court advocacy, discharge planning within correctional facilities, licensed substance use and mental health treatment, a housing continuum ranging from emergency and transitional through permanent congregate and scattered site housing, assistance in obtaining benefits, a care management unit, HIV services, a food and nutrition program, and an arts program. Each service we provide is informed by the needs of the population we serve. Fortune currently serves approximately 14,000 people a year. Our program models are recognized, both nationally and internationally, for their quality and innovation. We have locations in Brooklyn, The Bronx, Manhattan, and Queens.

Position Summary

The APIP Senior Case Manager is responsible for facilitating Abusive Partner Intervention groups, providing comprehensive case management— including individual sessions, treatment planning, documentation, and referrals—while ensuring program integrity and high-quality service delivery. In addition to client-facing responsibilities, this position carries supervisory duties, supporting team members to maintain program standards, adherence to protocols, and overall accountability.

Core Competencies

Mission and Fit: Embodies Fortune’s mission and values and will be an effective member of the team in furthering both. The candidate should exhibit compassion and understanding for our participants (wherever they are in their re-entry process) and embrace Fortune’s core value that none of us should be measured against the worst things we have done.

Supervisory Skills
 Provides guidance and support to staff, ensures adherence to program standards, and promotes accountability through coaching, feedback, and clear expectations.

Effective Communication
 Communicates clearly and professionally in both verbal and written forms. Adapts communication style as needed and supports positive collaboration with clients, staff, and partners.

Client Engagement & Assessment
 Builds rapport using a trauma‑informed and client‑centered approach. Conducts accurate assessments and motivates participants toward progress while maintaining appropriate boundaries.

Organization & Case Management
 Manages caseloads efficiently, maintains accurate documentation, and prioritizes tasks in a fast‑paced environment to ensure timely, high‑quality service delivery.

Essential Duties and Responsibilities

Programmatic & Client Services

• Facilitate Abusive Partner Intervention groups using evidence-based curricula.
• Perform general case management duties, including weekly individual sessions, referrals to community-based services, developing client schedules, and creating client-centered treatment plans.
• Assist clients in identifying and prioritizing needs.
• Provide referrals to ensure participants’ concrete needs are addressed.
• Ensure accurate and timely data entry of all client information into the agency database.
• Provide accurate and timely data and information to be included in court reports.
• Monitor participant attendance and compliance with mandate requirements.
• Conduct toxicology screenings as needed.
• Participate in case conferences to promote collaboration across departments, programs, and external partners.
• Attend and participate in meetings, conferences, and training.
• Conduct weekly chart audits.
• Engage in ongoing professional development.
• Additional responsibilities as assigned.
• Assist in providing day-to-day guidance, support, and oversight to APIP case management staff to ensure consistent, high-quality service delivery.
• Assist in onboarding, training, and mentoring new staff, reinforcing program protocols, expectations, and best practices.
• Assist with scheduling, task delegation, and workflow coordination to support program needs.

Qualifications

• High school diploma, GED/HSE, or some college preferred.
• Experience and commitment to working with mandated participants with criminal justice involvement.
• Strong Microsoft Office and database entry skills.
• Strong assessment and engagement skills.
• Strong written and verbal communication skills.
• Bilingual English/Spanish a plus.
• Strong organizational and leadership skills.
• Demonstrated ability to support and guide staff while upholding program standards.
• We seek talented, dedicated individuals from all walks of life who possess a strong commitment to our mission. Relevant personal experience is a plus.

We seek talented, dedicated individuals from all walks of life who possess a strong commitment to this mission. Relevant personal experience is a plus.

Travel Requirements

May require travel to other Fortune office locations.

Physical Demands

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The responsibilities and requirements listed are representative of the knowledge, skills, minimum education, training, licensing, experience, and/or abilities required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

The Fortune Society is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without discrimination based on conviction history, race, religion/creed, color, national origin, sex, age, disability, sexual orientation, gender identity, military status, genetic predisposition, domestic violence victim status, or marital status.

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