What are the responsibilities and job description for the Inside Sales Rep position at Fortune International, LLC?
Are you a culinary professional who loves the kitchen but is ready to pivot their position in the industry? If you are highly motivated and an outgoing professional ready for a career opportunity that provides both personal and professional growth, this position is for you.
Fortune Fish & Gourmet and our sales team are far from your typical food purveyor. Our sales team is not comprised of experienced salespeople, but rather an extremely passionate team of culinary professionals. The sales team drives the company’s overall mission of continuing to educate and better the food scene in America. We seek passionate hospitality professionals to join our growing customer account development team. You must be detail-oriented, have quality food industry experience, and possess a strong entrepreneurial spirit to succeed in this position. The ideal candidate has worked with and understands the importance of quality-sourced ingredients and can use their culinary skills to build collaborative relationships. You must be able to communicate with a broad range of personality types, as you will interact with some of the country's top chefs and restaurant owners—experience leading a team is a plus.
OBJECTIVES OF THIS ROLE
The role of an Inside Sales Representative (ISR) is a pivotal position. The ISR is the anchor for a team of outside sales representatives working towards a joint regional sales objective. The ISR maintains working relationships with existing clients to ensure exceptional service and identifies potential new sales opportunities. The ISR ensures the ongoing success of their team by assisting the Regional Manager in managing daily tasks and monthly goals. This role offers ongoing professional development and is a feeder position for outside sales and other opportunities within our growing company.
DAILY & MONTHLY RESPONSIBILITIES
- Assist assigned sales representatives in their daily outbound calls and in building customer relations
- Run daily reports for the sales region
- Interact with customers to resolve issues and concerns
- Receive and enter customer orders into the system
- Setup and maintain customer files in the system
- Issue customer credits
- Provide accurate information regarding the availability of in-stock items
- Proactively recommend items needed by customers to increase customer satisfaction and improve transaction profitability
- Increase sales and average order size using cross-selling, up-selling, add-on sales and offering promotional sale items
- Recommend alternate products based on cost, availability or specifications
- Assist in the coordination of emergency deliveries
- Notify customers of changes in product availability and policy changes
- Notify the Purchasing Department of special or unusual orders
- Monitor scheduled shipment dates to ensure timely delivery
- Receive and enter customer orders into the system
- Respond to customers’ phone requests and address customer issues in a timely and proactive manner to ensure overall customer satisfaction.
- Qualify leads and set up appointments for Regional Sales Managers
- Actively participate in the execution of team initiatives
- Take on special projects as assigned by Regional Sales Director and Inside Sales Director
SKILLS & QUALIFICATIONS
Required:
- Passionate, dedicated and always striving for perfection
- Naturally inquisitive with proactive problem-solving abilities
- Thrives in a fast-paced business environment with an ability to adapt quickly to change
- Team player with the ability to collaborate effectively across all levels of the organization and with outside partners
- Strong oral and written communication skills
- Capable of embracing new technology
- Comfortable working in multiple computer platforms simultaneously
- Detail-oriented, with the ability to multi-task and prioritize multiple projects with competing deadlines
- High School Diploma or Equivalent
Desired:
- Culinary experience
- College degree
BENEFITS OF WORKING FOR D'ARTAGNAN
- Salary with annual bonus potential
- Full Health Benefits (Medical, Vision, Dental & Live Insurance)
- 401K Retirement Savings Program with Company Match
- Paid Vacation, Sick Leave and Holidays
- Employee Discount Program for Product Purchases
- Growing Company
COMPANY
D'Artagnan is part of Fortune Fish & Gourmet, the Country's leading processor, distributor and importer of quality seafood, meats, and gourmet products. D'Artagnan, headquartered in Union, New Jersey, was founded in 1985 and is now the leading brand in the country, specializing in sustainably raised meats, poultry, game, charcuterie, truffles, and mushrooms. D'Artagnan is dedicated to natural, sustainable, and humane production and products. Over the years, D'Artagnan has built relationships and partnerships with farmers and ranchers who share the same philosophy and believe in free-range, preservative-free, and organic products.
With over $170M in revenue and a team of 260 employees, it is a hugely successful and well-recognized enterprise. D'Artagnan is organized around three distinct business lines: Food Services (Hotels, restaurants, etc.), Retail, and Online; each business line having a specific business model. D'Artagnan sells products in all 50 states and buys products all over the world. D'Artagnan has established an outstanding reputation over the years, built on a simple yet key principle: to provide its clients with the highest quality. For decades now, it has been acclaimed by the industry and customers all over the country and is recognized as a world-class company by many world-class chefs. In addition, the D'Artagnan website continues to grow in popularity and reach – serving as a trusted destination for home cooks across America looking for the best tasting, restaurant-quality ingredients and specialty food products.
We seek employees who are passionate -- with a burning entrepreneurial and team spirit to join our growing company.
----------------------------------------------------------------------------------------------
Local candidates only, no relocation support. Direct applications only; no third-party agencies.
