Customer Solutions Engineer

In today's dynamic worksites, seamless collaboration between people and machines is essential. FORT's platform ensures safe, secure, and dynamic control that surpasses legacy systems and next-generation AI capabilities.

While autonomous machines offer significant advantages, they also introduce new safety challenges. FORT addresses these concerns by providing solutions such as the Wireless E-Stop, which allows operators to instantly stop any machine from a safe distance, enhancing safety during emergencies.

Additionally, FORT's Safe Remote Control enables operators to manage heavy machinery remotely, reducing the risk of accidents and improving visibility.

By ensuring communications integrity across any network, FORT empowers customers to protect their most valuable assets—people, data, and machines—ensuring they remain safe and secure.

The Customer Solutions Engineer is a customer-facing technical role responsible for enabling the successful integration of FORT products into customer robotic systems and platforms. This engineer will serve as a technical presence at customer sites, guiding integration design, resolving implementation challenges, and ensuring customers achieve full functional and safety compliance with FORT's control systems. 

This is a high-impact, high-visibility position that requires strong technical depth, effective interpersonal communication, and the ability to operate independently in fast-paced industrial environments.

Key Responsibilities

• Travel to customer sites (up to 25%) to support integration of FORT wireless E-Stop and remote-control products into AGVs, AMRs, and custom automation platforms 
• Conduct integration design reviews, site assessments, and technical walkthroughs with customer engineering teams.
• Advise on integration architecture, including CAN bus topology, wiring schematics, and API-based software integration.
• Apply functional safety principles to validate safety-rated system designs
• Deliver remote integration support when appropriate with FORT customers. 
• Produce field reports, integration guides, and configuration documentation for internal and customer use.

Required Qualifications

• Bachelor's degree in Electrical Engineering, Mechanical Engineering, Robotics, or related field
• 3–7 years in systems engineering, field applications, or technical integration in robotics or industrial automation
• Hands-on experience with CAN bus protocols and API integration in industrial contexts
• Working knowledge of electrical systems, control schematics, and functional safety standards
• Ability to travel up to 25%, including occasional international travel

Preferred Qualifications

• Experience integrating wireless control or E-Stop systems into mobile robotics platforms
• Familiarity with ROS, PLC-based systems, or industrial protocols (EtherNet/IP, Modbus)

The base salary for this position ranges from $115,000 to $150,000, based on qualifications, experience, and the level at which the candidate is hired. Total compensation may also include additional incentives and benefits.