Service Manager

Join Fortress Foundation Solutions as our next Service Manager and play a pivotal role in shaping the future of our Service Department. You’ll lead a team of Service Technicians, oversee day-to-day operations, and ensure our customers continue to receive the exceptional care and craftsmanship our company is known for.

This is more than a management role—it’s an opportunity to influence the direction of a company that is redefining our industry. It’s a chance to build a team rooted in excellence, accountability, and growth. Imagine a workplace where employees feel valued, supported, and inspired because strong leadership guides them every step of the way.

We can. Join our team, and you can help create it.

What We Provide

• A supportive culture built on trust, respect, and a sense of fun
• The tools, structure, and resources you need to lead your team successfully
• Solid pay and great benefits
• Travel accommodations, company vehicle and fuel for work-related travel

Your Impact

• Lead, develop, and motivate the Service Technicians to deliver exceptional customer experiences
• Provide ongoing training, coaching, and performance feedback to support team growth
• Manage daily operations of the Service Department
• Serve as the primary point of contact for escalated or high-priority customer concerns, ensuring issues are resolved thoroughly and professionally
• Conduct periodic ride-alongs, field audits, and quality checks to maintain service standards
• Analyze service performance metrics and proactively implement improvements
• Assist with hiring, onboarding, and continuous development of service staff
• Travel as needed to support team members in various locations or visit customer sites

What You Provide

• A valid driver’s license and safe driving record
• Strong leadership skills with a proven ability to train, coach, and motivate others
• Excellent communication, listening, and conflict-resolution abilities
• Experience managing teams or overseeing customer-focused operations (service industry experience preferred)
• Ability to climb, kneel, or access confined areas when assisting the team as needed
• Strong follow-up skills and the ability to speak, read, and write in English
• Willingness to travel based on business needs

Are you a driven leader who thrives on developing people, solving problems, and delivering remarkable customer experiences? If you have a passion for coaching, communication, and operational excellence, we encourage you to apply for the Service Manager position today!

Apply today and join a company you’ll be proud to represent.

For more information about our company, visit https://www.fortressfoundationsolutions.com/

Pay: $70,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan
• Vision insurance

Application Question(s):

• Are you comfortable working in basements and crawl spaces?

Experience:

• Customer service: 1 year (Required)
• Construction or Related: 1 year (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person

Salary : $70,000 - $80,000