What are the responsibilities and job description for the Senior Risk Analyst position at Fortis?
Description
OVERVIEW:
At Fortis, we lead the way in next generation payment technologies and solutions. We transform payments into a competitive advantage for our clients and partners, enabling businesses to reach uncharted growth and scale. As the solution of choice for the future of payments, Fortis moves payments closer to invisible with a proprietary platform that supports and strengthens the payments capabilities of merchants and software partners. We are a collaborative team of innovators, problem solvers, and builders, committed to the growth of our clients, partners, and team members. Through award winning software integrations, robust data, and industry vertical and commerce expertise, we deliver the ultimate frictionless commerce experiences. We are in hyper growth mode and seeking talented, innovative, and collaborative problem solvers to help us build and scale the future of payments. Grow your career with us and be on the cutting edge of the rapidly expanding FinTech payments space.
Position Summary
This role is responsible for the monitoring and investigation of credit cards, debit cards, and ACH transactions to identify fraud, credit and compliance risks associated with the payments. The Senior Risk Analyst will also be responsible for researching, resolving, and analyzing chargeback and retrieval discrepancies to recover funds for clients.
The position plays a key role in preventing losses for customers and business that may result from unauthorized payments activity, and for maintaining the integrity of business transactional operations.
ESSENTIAL FUNCTIONS:
- Understanding of different payment types (credit card, ACH, digital wallets, wires) and their risk levels & risk exposures
- Aggregate and analyze data from multiple systems to make critical parameter updates and business decisions.
- Investigates complex dispute claims
- Create reports, summaries, presentations, and documents to display results of account performance trends and variances with analysis for recommended adjustments to controls and analytical models.
- Investigate data and identify fraud trends and schemes & make system recommendations
- Communicate performance trends to management personnel as appropriate
- Work with different teams (support, sales, product, engineering) to drive business outcomes
- Resolve merchant & partner inquiries with timeliness & accuracy
- Ad hoc tasks as required
Requirements
Required Skills & Experience Competency in all Microsoft Office Suite programs (Excel, Word, Outlook) Ability to think critically & solve complex problems Understanding of Know Your Customer / Know Your Business Possess the ability to be accurate with data entry Excellent verbal and written communication skills Excellent interpersonal and customer service skills High attention to detail Excellent time management skills with a proven ability to meet deadlines Ability to function well in a high-paced environment Ability to use independent judgment in resolving various issues Excited about leveraging AI to catch bad actors & improve manual tasks Education and Experience: Experience: Minimum of five (5) years of experience in merchant and/or payment experience in the financial, ISO or agent environment Merchant acquiring & payment system processing experience is required (both ACH & Credit Card).[JO4.1] Transaction monitoring experience, dispute (chargeback experience), ACH revocation experience Preferred: PayFac knowledge is strongly preferred. Experience with Fiserv systems is a plus. Physical Requirements: Working Conditions: Call Center/Office environment. Physical Activities: Occasional standing, stooping, reaching and lifting up to 25 pounds. Physical Demands: Prolonged periods of sitting at a desk, typing on a computer keyboard, and speaking on the telephone. Frequent repetitive motions.