What are the responsibilities and job description for the IT Support Analyst position at Fortis?
IT Support Analyst
Location: Greenville, SC (On-site)
Employment type: Full-time
Reports to: Business Intelligence Team Lead
About the Role
We’re looking for an IT Support Analyst to keep our team productive and our technology running smoothly. You’ll be the first point of contact for technical issues, maintain the systems and equipment our people rely on, help colleagues get more out of our tools, and contribute to IT projects. This is a good fit for someone who enjoys solving problems, explaining technical topics clearly, and staying organized.
Key Responsibilities
- Provide first- and second-level support (in person and remote) for hardware, software, network, and account issues
- Troubleshoot laptops, desktops, mobile devices, printers, peripherals, and meeting-room AV/video conferencing equipment
- Set up and configure new employee devices, accounts, and access, and handle offboarding and device recovery
- Maintain accurate IT asset inventory, including tracking, labeling, procurement support, and lifecycle management
- Manage user accounts, permissions, and licenses (e.g., Google Workspace)
- Respond to tickets within agreed SLAs, and document solutions and processes in the knowledge base
- Support employees across Asia and European time zones, with clear handoffs and communication
- Assist with software rollouts, patching, OS updates, and endpoint security (antivirus, disk encryption, MDM)
- Coordinate with vendors and ISPs, and escalate complex issues to the appropriate teams
- Contribute to IT projects such as office moves, equipment refreshes, and tool migrations
Qualifications
Required
- 1-3 years of experience in IT support, helpdesk, or desktop support (or an equivalent combination of education and experience)
- Strong troubleshooting skills with macOS
- Experience with Jamf and Google Workspace
- Working knowledge of networking basics (Wi-Fi, VPN, DNS, DHCP)
- Experience maintaining IT asset inventory
- Clear written and verbal communication, and patience working with non-technical users
- An associate’s or bachelor’s degree in IT, Computer Engineering, or a related field
Preferred
- Certifications such as Jamf Certified Associate (Jamf 100) or higher or Apple Certified IT Professional.
- Basic scripting (Bash, Python, Ruby) for automation
- Experience writing documentation or delivering end-user training
About Fortis
Fortis is a rapidly growing concierge travel and security firm serving ultra-high-net-worth clients worldwide. Headquartered in Greenville, SC, with offices in Reno, Nevada, Hong Kong and India. Our workplace culture fuels our client culture. Legendary service begins inside the building and extends to every interaction with our principals and partners.
Vision: Inspired by God’s masterful care and working for His glory, Fortis is creating a legendary level of service for secure private travel.
Values : We value welcoming challenges, caring like a 5-star concierge, bringing truth, beauty, and goodness into our corner of God’s world, setting the thermostat to joy, and believing...we are just getting started.