Community Manager

Fortis Property Management

Job Title: Community Manager

Weekly Hours: Full-Time (Salary)

Property Location: West Wind Landing

Property Type: Conventional

Position Overview:

Your focus as a Community Manager is to enhance the community for which they are responsible in the most efficient and profitable manner possible based upon the goals and objectives of the owner(s) and investor(s), as well as ensuring the greatest possible satisfaction and wellbeing of all customers. Most importantly, our property management philosophy is maintaining strong customer service and resident satisfaction, which starts with every member of the Fortis team.

Why work for us?

Why work for Fortis Property Management because at Fortis, our success is the result of people like you. We pride ourselves on employing thoughtful, innovative, and outgoing team members. We maintain a competitive commission and bonus structure to recognize your hard work. We also promote internal advancement to further your career with us, as we believe that our leaders of tomorrow come from the team members of today.

Job Description/Principal Duties and Responsibilities

Financial & Asset Management:

· Prepare and manage property budgets, forecasts, and variance reports

· Monitor rent collections, delinquency, and expense controls

· Approve invoices, manage vendor contracts, and oversee capital and operating expenditures

· Achieve NOI and occupancy targets set by ownership

Team Leadership & Staffing:

· Recruit, train, and supervise on-site staff

· Establish performance expectations and conduct regular coaching and evaluations

· Foster a culture of accountability, customer service, and teamwork

· Proactive in identifying potential team conflicts and implementing mediating strategies

Leasing & Resident Experience:

· Oversee leasing activities including tours, applications, approvals, and move-ins

· Ensure compliance with Fair Housing and company leasing policies

· Handle resident concerns and conflict resolution professionally

· Resident retention and engagement

Compliance & Risk Management:

· Ensure compliance with Fair Housing, ADA, OSHA, EPA, local housing laws, and company policies

· Maintain accurate records, reports, and leasing documentation

· Conduct regular property inspections and ensure safety standards are met

Qualifications & Skills:

· High School graduate or equivalent

· Industry and related continuing education preferred

Experience Required:

· 3 years of multifamily property management experience

· Strong marketing and sales background

· Strong financial and leadership skills

· Proficiency with property management software (Yardi, RealPage, MRI, AppFolio)

Preferred:

· CAM, CPM, or ARM designation

· Experience on Yardi Voyager and CRM IQ

Physical & Work Requirements:

· Ability to walk the property and climb stairs

· Flexibility to work weekends and extended hours as needed

Supervision Received:

The Community Manager will report to the Regional Property Manager / Director of Operations

Supervision Exercised:

The Community Manager will supervise all on-site associates and all outside contractors employed by the property management company to work in their community.

Benefits (Full-Time Employees)

• Paid Time Off
• Medical/Dental/Vision
• Life Insurance
• 401(K)
• Referral Program
• Rent Discounts (where applicable)

Disclaimer

This job description is not intended to be all-inclusive. Duties, responsibilities, and activities may change at any time with or without notice. The Company provides reasonable accommodations in accordance with the Americans with Disabilities Act (ADA).

This Property Management Company is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.