What are the responsibilities and job description for the Community Director position at Fortis Property Management?
Job Title: Community Director
Weekly Hours: 40
Department: Operations
Prepared by: Human Resources
Reports to: Regional Manager
Date: 10/30/2025
Position Overview:
Help People find their new homes! Your main focus as a Community Manager here at * insert property name* is to enhance the community for which they are responsible in the most efficient and profitable manner possible based upon the goals and objectives of the owner(s) and investor(s), as well as ensuring the greatest possible satisfaction and wellbeing of all customers. Most importantly, our property management philosophy is maintaining strong customer service and resident satisfaction, which starts with each and every leasing consultant on the Fortis team.
Why work for us?
Here, you don't work for us, you work with us. At Fortis, our success is the result of people like you filling out job applications like this. From your first day in the office, you are a Fortis team member. We pride ourselves on employing thoughtful, innovative, and outgoing people, just like you.
And we put our money where our mouth is; we take care of our team. We maintain a competitive commission and bonus structure to recognize your hard work, we guarantee paid time off, and we provide employee rental discounts on our properties because we know that your family at home is and should be your first priority. We also promote internal advancement to further your life in our Fortis family because we believe that our leaders of tomorrow come from the workers of today.
Principal Duties and Responsibilities (Essential Functions**):
The Community Manager is responsible for the total on-site operations of the assigned Community. Under the direction of the Regional Property Manager and/or Head of Multifamily Operations, they are responsible for:
Financial
In conjunction with the Regional Property manager, the Community Manager will assist in the preparation and formulation of the annual operating budget for each calendar year. Additionally the Community Manager is responsible for operating the property within the established budget.
Collect all rents and other incomes while controlling property expenses within the guidelines of the budget
Ensure all weekly, monthly, quarterly, and annual reporting is completed in an accurate and timely manner
Review and analyze monthly financial statements and provide a written report to the Head of Multifamily Operations
Marketing
Keep community occupied with qualified residents through advertising and promotional activities
Complete market surveys and maintain a current knowledge of the local market
Grow the market rents at your community
Resident Relations
Develop and implement an effective resident retention program
Provide superior customer service
Present lease agreements and renewals at the highest possible rental rates
Resolve resident complaints
Oversee eviction proceedings if necessary
Facilities Management
Responsible for the physical condition and maintenance of the Community
Continually inspect the Community and implement an ongoing maintenance and improvement plan
Quickly resolve emergency maintenance issues
Staff Relations and Administration
Hiring, training, evaluating, motivating, and supervising all on-site Associates
Develop and supervise an ongoing training program for all on-site Associates
Adherence to and proper implementation of all Fortis Properties Management policies and procedures
Thorough knowledge of computer systems
Knowledge of and adherence to the following:
- Legal matters and laws applicable to the state in which the property is located
- Fair Housing policies and procedures
- Life/Safety issues
- ADA, OSHA, EPA policies and procedures
- Risk Management adherence
Other duties as needed or required
Supervision Received:
The Community Manager will report to the Regional Property Manager and/or Head of Multifamily Operations. Leadership will provide ongoing support and direction for community growth
Supervision Exercised:
The Community Manager will supervise all on-site Associates and all outside contractors employed by Fortis Property Management to work at their community.
Qualifications & Skills:
Education
- Two or four year college degree preferred
- Industry and related continuing education
- NAA Certified Apartment Manager designation preferred
- IREM designation preferred
- High School graduate or equivalent
Experience
- 3-5 years multi-family property management.
- Strong marketing and sales background
Special Skills
- Ability to successfully lead, manage, and teach people
- Organizational skills
- Ability to delegate
- Computer literate with the following software:
- Yardi
- Rent Cafe
- Microsoft Office (Word, Excel)
- Strong communication skills
- Strong math skills with the ability to read and understand financial statements
- Good decision making ability
- Professional image