Strategic Account Manager

About Us

Fortify’s roots are in restoration, and that foundation gives us credibility with carriers and policyholders alike.

 But we believe restoration alone isn’t enough. The industry performs better when loss is prevented where possible and response is coordinated when it’s not. Fortify is building a platform that aligns insurance carriers, property owners, and service providers across prevention, response, restoration, and rebuild.

 Through Fortify’s growing portfolio of operating companies—including Rytech, Insurcomm, and additional businesses we will bring into the ecosystem—this alignment is delivered at scale.

 The Role

The Strategic Account Manager is a relationship-driven sales professional who manages and grows national insurance carrier and TPA relationships across Fortify's platform. This role uniquely blends strategic relationship management with tactical execution—you'll be both a strategic partner for key accounts and a hands-on executor who ensures exceptional customer service, smooth onboarding, and continuous program expansion.

You will spend the majority of your time managing existing national carrier and TPA partnerships—handling everything from day-to-day inquiries to strategic business reviews—while dedicating 25–50% of your time to pursuing new carrier and TPA relationships that will drive Fortify's growth.

This is a versatile, high-impact role for someone who thrives on building strong relationships, solving problems, and driving results. You understand that great account management requires both strategic thinking and flawless execution. You're comfortable engaging with operational contacts and program decision-makers alike. You bring the energy of a business developer with the discipline of a customer success professional.

The ideal candidate has experience in the insurance ecosystem, particularly with national carriers or TPAs, and understands the nuances of managed repair programs, vendor relationships, and multi-location service delivery.

This role reports to the Chief Commercial Officer and works closely with cross-functional teams across operations, regional leadership, and corporate functions.

 Key Responsibilities

Account Management & Strategic Relationships

·       Manage a portfolio of national carrier and TPA relationships, serving as the primary contact and trusted partner.

·       Build relationships at multiple levels—from operational coordinators to program decision-makers.

·       Conduct regular business reviews and account check-ins to demonstrate value and identify opportunities.

·       Balance strategic relationship management with tactical day-to-day execution.

Customer Service & Operational Excellence

·       Provide exceptional, responsive customer service to carrier and TPA partners.

·       Lead program onboarding for new partners, ensuring smooth implementation and activation.

·       Coordinate across operations, regional teams, and brands to deliver on commitments.

·       Monitor program performance and proactively address issues.

New Business Development

·       Identify and pursue new national carrier and TPA relationships (25–50% of your time).

·       Research and prospect target organizations through networking and outreach.

·       Present Fortify's platform capabilities and develop compelling proposals.

·       Collaborate with leadership to advance and close new opportunities.

Account Expansion & Growth

·       Identify opportunities to expand services and increase program utilization within existing accounts.

·       Work cross-functionally to design solutions addressing carrier and TPA challenges.

·       Track account health and progress toward growth targets.

Sales Execution & Pipeline Management

·       Maintain accurate pipeline records and forecasting in CRM.

·       Execute account plans aligned with revenue targets.

·       Prepare proposals, presentations, and RFP responses.

Cross-Functional Partnership

·       Partner with Operations, Marketing, Technology, and regional teams to deliver results.

·       Serve as a liaison between carrier/TPA partners and internal Fortify teams.

·       Share customer insights and feedback to inform strategy.

 What Success Looks Like

·       Carrier and TPA accounts retained, expanded, and performing to expectations.

·       New national relationships secured and successfully onboarded.

·       High partner satisfaction through exceptional service and execution.

·       Revenue and growth targets achieved consistently.

·       Reputation as a trusted, responsive, and strategic partner.

Who You Are

·       A relationship builder who earns trust through consistent delivery and authentic engagement.

·       A strategic thinker who also rolls up your sleeves and gets things done.

·       A customer service champion who is responsive, organized, and detail-oriented.

·       A business developer who pursues opportunities with persistence and professionalism.

·       A versatile professional who thrives on variety and enjoys wearing multiple hats.

·       A collaborative team player who works well across functions and levels.

Qualifications

·       3–7 years of B2B sales, account management, or customer success experience

·       Background in insurance services, property restoration, P&C claims, TPAs, managed repair programs, or adjacent industries preferred

·       Track record of managing accounts and achieving growth targets

·       Experience with both strategic relationship management and tactical execution

·       Strong customer service orientation with attention to detail

·       Excellent communication and relationship-building skills

·       Self-directed work style with accountability for results

·       Bachelor's degree in Business, Marketing, or related field preferred 

Core Skills & Capabilities

·       Strategic account management and relationship development

·       Customer service excellence and responsiveness

·       Program onboarding and implementation

·       New business development and prospecting

·       Consultative and solution-oriented approach

·       Cross-functional collaboration

·       Pipeline management and CRM proficiency

·       Strong organizational and multitasking abilities

Culture & Values

This leader embodies Fortify’s belief that better alignment leads to better outcomes. You operate with integrity, urgency, and respect for the teams delivering the work. You push hard, collaborate deeply, and help build something lasting.

What We Offer

•        Competitive executive compensation with performance incentives

•        Equity participation in a PE-backed growth company

•        Comprehensive health, dental, and vision coverage

•        401(k) with company match

•        Generous PTO and 9 paid holidays