What are the responsibilities and job description for the National Programs Project Coordinator position at Fortidia US?
Benefits:
- 401(k)
- 401(k) matching
- Bonus based on performance
- Company parties
- Competitive salary
- Dental insurance
- Employee discounts
- Flexible schedule
- Free food & snacks
- Health insurance
- Paid time off
- Parental leave
- Vision insurance
Company: Fortidia
Lakewood, CO Hybrid Schedule = WFH Monday & Friday, In-office Tuesday, Wednesday, Thursday
We are an equal opportunity employer. We believe that talent, expertise, empathy and ambition drive our success, and we base hiring decisions solely on candidate experience and skills.
We are committed to creating an inclusive hiring process. If you have specific needs or require adjustments during the recruitment process, please let us know.
For our Lakewood office, we are searching for a National Programs Project Coordinator to support the growth and execution of national customer programs across our portfolio. This role sits at the intersection of account management, project coordination, print production, and customer experience, ensuring national accounts receive exceptional service and seamless execution from initial prospecting through final delivery.
This is not a purely administrative coordination role, and it is not solely customer service support. This is a fast-moving, detail-oriented position for someone who can manage multiple moving pieces simultaneously, communicate confidently with customers and internal stakeholders, and maintain operational excellence under tight deadlines.
The National Programs Project Coordinator acts as a central connector between national customers, AlphaGraphics franchise centers, and internal teams. You will help ensure projects move efficiently, customers stay informed, franchise partners are supported, and every deliverable meets quality, timing, and service expectations.
The National Programs Project Coordinator will report to the Country Manager.
Main tasks and responsibilities:
- Assist in the client prospecting and lead development phase, including creating customer-specific proposals and supporting the RFP process
- Onboard new accounts and execute legal and financial documentation to ensure smooth customer set-up and transition
- Manage relationships with active national accounts and serve as a primary point of contact for customer communication and issue resolution
- Coordinate complex projects between national customers and AlphaGraphics franchise centers, ensuring high-quality execution, attention to detail, and timely delivery
- Monitor projects and events from start to finish to ensure customer satisfaction and proactively resolve any last-minute issues or concerns
- Maintain visibility into project timelines, shipping logistics, and delivery deadlines, utilizing available resources to provide accurate updates to customers
- Update and prepare customer design files for print production, including resizing artwork, adding bleeds, fixing missing links, and troubleshooting basic file issues
- Handle centralized billing and invoicing processes with accuracy while maintaining a basic understanding of accounts receivable, accounts payable, and profit margins
- Assist with monthly reporting related to National Programs performance, including revenue tracking, YoY growth, lead pipeline updates, customer projects, and franchise location involvement
- Collaborate cross-functionally with sales, operations, marketing, finance, and franchise partners to support program growth and execution
- Create presentations and supporting materials in Google Slides for internal and external audiences
Requirements:
- Experience using Google Workspace, including Google Slides, Sheets, and Docs
- Experience using Adobe Creative Suite, specifically InDesign, Illustrator, and Photoshop
- Strong attention to detail and organizational skills
- Basic understanding of financial reporting concepts
- Ability to adapt quickly in a fast-paced environment with shifting priorities
- Strong customer service and relationship management skills
- Ability to communicate professionally and effectively, both written and verbal
- Ability to build strong relationships with customers and internal teams
- Strong project management and multitasking abilities
- Problem-solving mindset with the ability to remain calm under pressure
- Willingness to learn quickly and take initiative
- Collaborative spirit, with appreciation of diverse perspectives
- Bold, passionate, tenacious and curious mindset, not afraid to explore new ideas and challenge the status quo in pursuit of better solutions
Preferred:
- Experience in graphic design
- Experience using Monday.com
- Print industry knowledge, including file types, substrates, sizing, and print methods
- Experience in account management and/or customer service environments
- Experience working with franchise networks or distributed business models
- Familiarity with XMPie uStore software
What We Offer:
- A vibrant international environment in a continuously growing company, with many professional and personal development opportunities
- Extensive training and development opportunities within the group
- A multicultural organizational structure and team.
- $60k - $75k is the projected range of annual base salary for this role depending on overall qualifications and experience
- Team and individual performance-based bonus up to 20% of your annual salary.
- Highly competitive compensation package including Medical, Dental, Vision, PTO, 401(K) Match, Life Insurance, Short-term and Long-term Disability, Pet Insurance, and a completely free Employee Assistance Program
- Hard work, collaboration, humanity, fun, and laughter. We are a small, passionate, driven, and highly collaborative team that is fully invested in the success of our company, and value contributions from each member
Application Deadline: This position is expected to close on June 24, but may close earlier or later based on business needs. Any updates to the application window will be reflected in this posting.
Flexible work from home options available.
Salary : $60,000 - $75,000