Mortgage Loan Officer Assistant

Starting pay for successful applicants is generally within the minimum to midpoint of the pay range. Our consideration for pay is designed to support career growth and development over time. Offers extended depend on a variety of job-related factors, including but not limited to individual experience, knowledge, training, education, geographic location, market demands and internal equity.

POSITION PURPOSE

Acts as a significant support to the mortgage loan officers to efficiently and accurately process and close mortgage loans elevating the experience for our borrowers and team members. Delivers accurate and reliable data entry services, responds timely to member inquiries, resolves complex member problems, and provides a superior internal and external member support all in relation to mortgage needs and functions. Reviews and audits new loan data to ensure the accuracy of each loan entered in the loan application system. Discuss loan options with applicants to determine the term, loan amount and financial income to support the applicant’s loan request. Reviews each file after the loan structure has been determined and sends appropriate disclosures and/or adverse action notice.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

• Conduct initial interviews or contact members for additional information as necessary including accurately inputting loan applications into current mortgage software platform.


• Receive, review and structure loan applications for completeness. 


• Lead the distribution of incoming mortgage loan applications to appropriate mortgage personnel.


• Play a lead function in facilitating the Lock Desk for the mortgage pipeline.


• Request and facilitate organizing required documents for the type of loan application.


• Prepare loan disclosure documents for signatures and Adverse Action Forms in accordance with Credit Union procedures and compliance.  


• Prepare correspondence as necessary. 


• Ensure sensitive items, files, and original loan documents are secured properly.  


• Keep management informed of area activities and any significant problems.


• Attend and participate in all meetings, trainings and committees as required.


• Satisfactorily complete all required compliance training and complies with all regulations which apply within the scope of the position to include Bank Secrecy Act compliance.


• Participate in community and civic events to promote awareness of the Credit Union.


• Regular and predictable attendance.


• Ensure work area and assigned equipment are clean, secure, and well-maintained.


• Perform other duties as assigned by management.

Special Note: Fortera Federal Credit Union is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to age, sex, race, color, national origin, disability, pregnancy genetic information, religious preference, protected veteran status, sexual orientation, gender identity or any other trait protected by state or federal law.

Please be advised, visa sponsorship is not available for this position.

PERFORMANCE MEASUREMENTS

• Loan file data and quality control are in accordance with Credit Union policies and procedures. Established standards are maintained and duties are performed efficiently in the least time possible.


• Ensures records, documents, and files are complete and accurate.


• Professional and courteous working relations exist with members and business professionals. Assistance, information, and document copies are provided as needed. 


• Effective working relations exist with Credit Union personnel. Branch and loan personnel are well supported and assisted.


• Management is appropriately informed of area activities and of any significant problems.


• The Credit Union’s professional reputation is maintained and conveyed.


• Fortera Core Values are satisfactorily demonstrated. 

QUALIFICATIONS

Education/Certification:        

• High school graduate or equivalent; additional business coursework or loan specific training or certifications preferred.

Experience Required:               

• One-year financial industry/banking experience required (mortgage lending related experience preferred). 
  
  

Preferred Knowledge:           

• General understanding of Credit Union operations.


• Knowledge of Credit Union loan and mortgage documents and state title requirements.


• Understanding of loan applications and filing requirements.

Skills/Abilities:             

• Accurately assesses cultural environment, exhibiting emotional intelligence and appropriate sensitivity.


• Preference for working in organizations that place priority on personal humility, diversity, inclusion, teamwork, and collaboration.


• Well-organized and attentive-to-detail.


• Able to work in a cooperative manner with others.


• Assists and coordinates activities.


• Strong public relations and interpersonal skills


• Able to use PC, related software applications, and standard office equipment.


• Strong spelling, grammar, and business correspondence skills.


• Strong math skills.


• Able to meet deadlines and maintain and effective and efficient workflow.


• Must be able to work well under pressure while always promoting a professional image of the Credit Union.


• Professional dress, appearance, and attitude.


• Must be able to work independently, as a team, and handle multiple tasks in a fast-paced environment.


• Regular and predictable attendance.

PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION

Finger Dexterity:                        

• Using primarily just the fingers to make small movements such as typing, picking up small objects, or pinching fingers together.

Talking:                                             

• Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly.

Average Hearing:                        

• Able to hear average or normal conversations and receive ordinary information.

Repetitive Motion:                       

• Movements frequently and regularly required using the wrists, hands, and/or fingers.

Average Visual Abilities:        

• Average, ordinary visual acuity necessary to prepare or inspect documents or products or operate machinery.

Physical Strength:                    

• Sedentary work; sitting most of the time.  Exerts up to 10 lbs. of force occasionally.  (Almost all office jobs.)

WORKING CONDITIONS

None:                                                   

• No hazardous or significantly unpleasant conditions (such as in a typical office).


• Remote office work eligible as schedule permits; however, not guaranteed.

MENTAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION

Reasoning Ability:                       

• Ability to apply common sense understanding to carry out detailed but uninvolved instructions and to deal with problems involving a few variables.

Mathematics Ability:

• Ability to perform basic math skills, use decimals to compute ratios and percents, and to draw and interpret graphs.

Language Ability:

• Ability to use passive vocabulary of 5-6,000 words; to read at a slow rate; define unfamiliar words in dictionaries for meaning, spelling, and pronunciation.


• Ability to write complex sentences, using proper punctuation, adjectives, and adverbs.


• Ability to communicate in complex sentences; using normal word order with present and past tenses; using a good vocabulary.