What are the responsibilities and job description for the Claims Examiner position at Fortegra?
Primarily responsible for providing exceptional customer service to our clients. Take incoming calls using our Web Warranty/Web Claim program. Review claims for approvals, distribution of authorizations or sending of denial letters. Helps to enforce contractual requirements impartially and expeditiously. Adjudicate, investigate and/or deny claims by verifying submitted information, coverage issued, and other pertinent information. Identify claims of a potentially fraudulent nature and refer to management for review. Monitor and process claims to meet the demands of a production environment and to adhere to established service standards.
Qualifications
Full benefit package including medical, dental, life, vision, company paid short/long term disability, 401(k), tuition assistance and more.
Job Posting Disclaimer
Fortegra has recently been made aware of unauthorized communications regarding career opportunities by individuals not associated with Fortegra or our recruitment team. Fortegra will only contact you from the Fortegra domain address (@fortegra.com). If you receive a message from someone posing as a Fortegra recruiter via text message, WhatsApp, Telegram or other messaging platform, please report it as phishing and block the sender.
- Process claims via our phone and portal systems using Web Warranty/Web Claims program
- Handle customer service questions or transfer call to appropriate numbers
- Adjudicate claims based off the terms and conditions of the service contract
- Follow-up with Service Providers and Technicians for required claims information
- Complete Claim Administration functions
- Handle ESC Resend Requests
- Participate in any projects, reports, documentation, tasks or objectives assigned
Qualifications
- High School Diploma or equivalency required
- 2 or more years experience with claims and/or other related claims processes is required
- 1-2 years of customer service experience preferred. Bilingual (Spanish/English) highly preferred
- Demonstrate exceptional customer service skills and stellar telephone etiquette with professional dictation and written communication skills
- Strong e-mail and internet skills
- Ability to analyze and resolve problems
- Ability to adapt to change
- MS Office Suite, including word, excel and access (typing min 50 wpm)
- Must be able to multi-task (computer, phone, and documents/reference manuals)
Full benefit package including medical, dental, life, vision, company paid short/long term disability, 401(k), tuition assistance and more.
Job Posting Disclaimer
Fortegra has recently been made aware of unauthorized communications regarding career opportunities by individuals not associated with Fortegra or our recruitment team. Fortegra will only contact you from the Fortegra domain address (@fortegra.com). If you receive a message from someone posing as a Fortegra recruiter via text message, WhatsApp, Telegram or other messaging platform, please report it as phishing and block the sender.