Sales Operations Analyst

Company Description

ForTec Medical is an industry leader, dedicated to improving patient health.  Our Mission is to improve patient health and healthcare by delivering innovative surgical technologies on demand. ForTec’s commitment to excellence, integrity, and positive culture defines our organization. Join us in shaping the future of healthcare while growing your career in a supportive, mission-focused environment.

What We Offer:

At ForTec, caring for others starts with caring for our team. That’s why our benefits go beyond the basics:

• Paid Time Off: Company-paid holidays, a floating holiday, and generous paid time off.
• Health & Wellness Support: Medical, dental, vision, short- and long-term disability, life insurance, critical illness insurance, accidental injury insurance, and a Health and Wellness Program.
• Future Planning: 401(k) with company match, annual profit-sharing opportunities, and free financial advising resources.
• Extras That Matter: Free Teladoc account, employee assistance programs, employee referral bonuses, tenure milestone awards, holiday bonuses, and performance-based recognition and reward opportunities.

Job Description

As ForTec continues to grow, we are seeking someone who thrives in fostering sales excellence and promoting sales growth.  The Sales Operations Analyst will focus on contract administration duties and grow to support projects related to pricing and CRM usage and training.  Key responsibilities in this role support the ForTec Medical Field Sales team across three critical functions - contract administration, pricing, and CRM.  

Contract Administration

• Administer the company's contract management toolkit and maintain a centralized repository of contract documents and records, ensuring accuracy, accessibility, and compliance with legal retention policies.
• Collaborate with internal and external departments to create contract proposal templates, including sales agreements, vendor contracts, service agreements, and non-disclosure agreements (NDAs), ensuring compliance with company policies and legal requirements.
• Support the key factors in each stage of a contract's lifecycle - creation, negotiation, execution, ongoing maintenance, renewal/termination.  
• Monitor contract deadlines, renewal dates, and obligations to ensure timely performance and compliance. Create and publish reports showing contract status and performance elements.  Serve as a point of contact for external parties, including customers, vendors, and partners regarding contract-related inquiries/requests.
• Support the manager in working closely with legal counsel and other internal stakeholders to address any legal or contractual issues and assist in negotiations to secure contract language.
• Collaborate with Sales Ops leadership to identify opportunities to streamline contract processes, improve efficiency, and enhance the overall contract management system.

Pricing

• Ensure internal systems accurately reflect current pricing strategies, working to resolve issues in a timely manner.
• Conduct in-depth analysis of pricing data, including historical sales transaction data, market trends, and competitor pricing strategies.
• Evaluate the effectiveness of current pricing strategies, making recommendations for adjustments or improvements.
• Build and curate pricing tools to create pricing schedules that are leveraged in new business proposals and contract renewal efforts.  Assists in creating and maintaining a suite of pricing intelligence tools to identify pricing opportunities and trends that inform pricing decisions and strategies.

CRM

• Collaborate with stakeholders and IT to develop reports, dashboards, and analytics to track key performance metrics, trends, and insights
• Create user documentation, training materials, and resources to facilitate user adoption and proficiency. Provide training and support to CRM users on system functionality, best practices, and processes.
• Assists IT in developing and maintaining custom fields, objects, layouts, and workflows to optimize system functionality and usability.

Qualifications

• Four-year degree in sales and marketing or related business degree preferred.  High School diploma or equivalent required. 
• 1-4 years of business experience in sales support role.  Medical/medical device experience preferred.  Experience administering contract lifecycle management tools like Docusign, Icertis, Conga or other similar tools highly desirable.
• Knowledge of accessing and using the Internet and advanced computer skills in Microsoft Outlook and Excel required.  CRM (Microsoft Dynamics) knowledge a plus.

• Remains knowledgeable and current regarding changes within the department and company.
• Maintains a favorable working relationship with employees and clients to foster and promote a cooperative and harmonious working climate.
• Projects a favorable image of the company at all times.

Additional Information

All your information will be kept confidential according to EEO guidelines.

The Company is an equal opportunity employer. As such, we provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, citizenship, ethnicity, national origin, age, disability, pregnancy, genetic information, sexual orientation, status as a member of the United States armed forces, veteran status, or any other protected characteristic in accordance with applicable federal, state, and local laws.