What are the responsibilities and job description for the Customer Care Specialist position at ForTec Medical?
ForTec is an industry leader in improving patient health and healthcare by delivering innovative surgical laser technology to hospitals and healthcare professionals completely on demand. Present in more than 40 states, physicians enjoy the latest generation of surgical technologies from certified medical device manufacturers through our pay-per-use model.
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We are currently seeking an experienced Customer Care Specialist to join our customer-focused, supportive team. This role is ideal for someone who thrives in a fast-paced environment and focuses on excellent customer service. The Customer Care Center shift is 11:00 AM - 7:30 PM (EST), 8:00 AM - 4:30 PM (PST), and is fully remote.
Primary Responsibilities:
- Performs customer scheduling functions via high-volume customer phone calls, emails, and online scheduling requests.
- Communicates with team members regarding schedule additions/changes
- Communicates with hospital staff and/or doctors regarding schedule additions/changes
- Enters and updates work orders within an online scheduling system
- Updates customer notes in CRM system
- Conducts confirmation calls
Skills, Experience and Qualifications Required:
- Experience working in a high volume call center environment
- Scheduling experience
- Strong customer service skills
- Professional phone demeanor
- Works well under pressure during high volume calls
- Problem solving skills
- Ability to adapt to urgent priorities
- Ability to resolve scheduling conflicts quickly
- Ability to work independently with minimal supervision
- Strong attention to detail
- Ability to multi-task
- Thrives in a team culture environment
- Computer proficiency in Microsoft Office applications
- Previous CRM experience helpful
- Dependable
Hourly rate / Benefits at ForTec Medical:
- Competitive hourly rate
- Independent working atmosphere.
- Build relations with physicians and medical professionals at multiple medical facilities.
- Train with the top medical technologies.
- 401k plan with generous company match (to qualified employees).
- Medical, dental, vision, disability, and life insurance.
- Health and Wellness Rewards Program.
- Generous PTO allowance.
Join ForTec Medical - make YOUR impact today!
All your information will be kept confidential according to EEO guidelines.
The Company is an equal opportunity employer. As such, we provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, citizenship, ethnicity, national origin, age, disability, pregnancy, genetic information, sexual orientation, status as a member of the United States armed forces, veteran status, or any other protected characteristic in accordance with applicable federal, state, and local laws.